Under the direction of the General Manager, the Office Manager is responsible for leading the office staff to achieve customer service goals and ensure Copart processes are implemented and followed for the Title Express functional unit they oversee.
Through a thorough understanding of Copart practices, the Office Manager will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality, and service expectations.
Title Express is responsible for assisting auto insurance companies with the Express of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.
Hire, train, develop and motivate staff members
Manage day-to-day operations of a specified area within the Title Express process.
Ensure all employees under their direct report meet company standards
Ensure performance is within Title Express SLA's and company standards
Provide direction to Team Lead(s) regarding metric-driven goals
Employee scheduling, time and attendance management
Ability to complete all job tasks for positions supervised
Conduct performance reviews and any required crucial conversations according to company standards
Plan and lead meetings with the Team Lead(s) to ensure daily compliance
Handle employee / customer service issues
Other duties as assigned
Required Skills and Experience
High School Degree (GED), some college preferred
Three (3) years office management or equivalent experience
Computer Proficiency (MS Office Suite)
Excellent communication skills verbal and written
Excellent customer service skills
Ability to hire, train and develop employees
Basic 10 Key proficiency
Ability to multi task in a fast paced environment
Ability to work in a fast -paced environment
Managing multiple processes for employees
Conflict management skills
Valid Driver's license
Bilingual skill a plus
For nearly four decades, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe.
Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family it's like coming home.
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe.
Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.
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