Director, Internal Communications

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.

C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast.

Parent company First Citizens BancShares, Inc. (NASDAQ : FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.

The Director of Internal Communications is responsible for developing and executing dynamic communication strategies to effectively align, engage and inspire employees across all levels of the organization.

Responsibilities

• Works with the Head of Internal Communications to develop and execute the internal communication strategy to support the company's business objectives.
• Develops and executes comprehensive internal communication strategies to support the company's vision, values, and culture objectives.
• Collaborates closely with and serves as advisor to business leaders to :
• Develop and implement internal communication plans to promote enterprise-wide initiatives and executive priorities via a variety of channels, including crafting key messages, producing live engagement events, presentations, videos, and other communication materials.
• Evolve corporate storytelling and align communications to the company's culture and priorities.
• Deliver crisp and clear communications with creative, strong narratives.
• Maintain consistency in messaging across all internal channels.
• Collects timely data to support business initiatives through focus groups, surveys, town halls, one-on-one interviews, and other methodology;

evaluates and applies the data to evolve communication and engagement strategies.

Establishes and tracks metrics that help correlate internal communications programs to employee engagement.

Qualifications

15 years of corporate communications experience, including experience with organizational communication planning, execution, and measurement OR High School diploma or GED with 19 years of corporate communications experience, including experience with organizational communication planning, execution, and measurement.

Preferred Qualifications

• Bachelor's degree in Communications, Marketing, Public Relations, Journalism, or other related fields.
• Demonstrated business acumen and skills in translating business strategies to comprehensive internal communication strategies.
• Outstanding oral and written communication and editing skills with a proven talent for storytelling.
• Demonstrated experience producing employee events (town halls, all-hands, etc.) designed to align, inspire and engage employees.
• Demonstrated ability to understand multiple, diverse stakeholders, anticipate the impact of company actions on company culture, and translate complex issues into clear, simple and consistent messages and themes.
• Experience working collaboratively with a broad range of internal partners in a global organization.
• Proven ability to significantly influence stakeholders using a thoughtful communication plan to align people or groups.
• Strong interpersonal / written communication skills aligned to the company's tone and messaging.
• Demonstrated track record of creative programs executed to meet business objectives.
• Experience working with and advising executives.

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