Business Development Center Administrator
Job Summary
We are looking for a BDC Admin to join our growing team! The right candidate will have strong communication skills and the ability to handle a flexible schedule.
The day-to-day responsibilities will include answering all incoming calls to the dealership profit center.
Benefits
- Health, Vision and Dental Insurance
- 401k match
- Paid vacation
- Paid training
- Growth opportunities
- Promote from within
- Employee discounts
Responsibilities
Answer dealership group phones, greet and receive prospects and customers
Downloads and follows up on all dealership manifest and opportunities lists.
- Makes outbound prospecting calls inviting prospects to the dealership.
- Makes CSI follow-up calls.
- Contacts all no-shows to reschedule missed appointments.
- Advises customers on special-order parts status, appointment reminders, and recall campaigns.
Work cooperatively with the sales, service, parts and body shop.
Communicate with callers and visitors in a professional, friendly, and efficient manner
Type memos, correspondence, reports, and other documents
Assist in scheduling and confirming sales and services appointments
Other duties as assigned
Qualifications
Excellent listening / communication skills, outgoing and positive personality
Punctual nature and ability to handle schedule flexibility and dynamic work environment
Professional appearance and eager to improve on all aspects
Valid driver’s license and clean driving record
Bilingual is a Plus
Automotive industry experience a plus
Retail experience helpful
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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