Senior Manager for Document Fulfillment and Safekeeping Operations - Director

Senior Manager for Document Fulfillment and Safekeeping Operations - Director

Job ID : R0325647 Full / Part-Time : Full-time

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Regular / Temporary : Regular Listed : 2024-07-03

Location : Santa Ana

Position Overview

Job Title : Senior Manager for Document Fulfillment and Safekeeping Operations

Corporate Title : Director

Location : Santa Ana, CA

Overview : As the Senior Manager for Document Fulfillment and Safekeeping Operations, you will be responsible for the operational management and support of current and future-state processes within Document Custody Operations.

The Document Custody Operations team (750+ staff over multiple shifts in 2 locations) processes over 45,000 document-related transactions daily, including the receipt of upwards of 5k packages containing upwards of 30k files daily, sorting and directing these files to the appropriate Operations’ teams, and managing the fulfillment of 15k Release / shipping requests daily for over 100 clients.

What We Offer You :

A diverse and inclusive environment that embraces change, innovation, and collaboration.

A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days.

Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits.

What You’ll Do :

• Have direct involvement with the new product pipeline and the support of new business, accountability for the delivery of programs and projects in line with organizational strategy.
• Promote continuous improvement and drive group strategy and change across several initiatives, minimizing risks, mitigating issues, and identifying opportunities to reduce costs.
• Collaborate with Run the Bank business owners (Front Office and Operations), Legal and Compliance, Regulatory Affairs, and relevant technology delivery programs.
• Serve as the Operational representative in Document Custody industry forums and coordinate Audit, operational risk, and other control requirements.
• Manage and coordinate delivery of regulatory projects, providing status reports to program stakeholders and escalating where appropriate.
• Assist with managing relationships with Business, technology, clients, and vendors, and implement strategies for scalability and efficiency through automation and continuous improvement.

How You’ll Lead :

• Cultivate Innovation Endorse innovation and continuous improvements and seek diverse input for breakthrough thinking.
• Challenge the status quo and encourage others to question established work processes.
• Coordinate with other Operation’s team managers to ensure service level agreements are achieved daily.

Skills You’ll Need :

• Strong leadership experience with an empowering mindset.
• Ability to manage complexity and analyze high volumes of complex information to solve problems.
• Experience in managing mid-large-scale operations in Document Custody, Loan Servicing, Fulfillment or Records management.
• Experience in delivering and coordinating programs with offshore partners.

Skills That Will Help You Excel :

• Strong analytical and numerical skills with effective communication and presentation skills.
• Ability to manage and prioritize numerous tasks concurrently.
• Ability to adapt to change in real time while maintaining operational sustainability.

It is the Bank’s expectation that employees hired into this role will work in the Santa Ana office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and / or religion.

The salary range for this position in California is $150,000 to $221,500. Actual salaries may be based on a number of factors including a candidate’s skill set, experience, education, work location and other qualifications.

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences.

We pursue a working environment where everyone can be authentic and feel a sense of belonging.

We are an Equal Opportunity Employer - Veterans / Disabled and other protected categories.

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