Client Service Representative
Job Description
Job Description
Why Work Here?
We are looking for a self-motivated and energetic experienced customer service representative, able to work on site at a client location.
Our successful candidate will have a history of customer service experience, excellent interpersonal and communication ability, a high level of emotional intelligence, professionalism and the knowledge and ability to solve technical challenges in a fast-paced environment!
Main Responsibilities
- Respond rapidly to service calls and produce results to the satisfaction of the customer’s needs and with professionalism
- Monitor product requirements (supplies-par levels) and establish proactive delivery of supplies to have on at client site as needed
- Support your supervisor’s supply chain and device inventory control
- Monitor equipment to insure optimal operation
- Schedule and monitor preventative maintenance
- Deliver service that creates positive memorable experiences for your clients
Basic Qualifications :
- High school diploma or equivalent education
- Exceptional customer service, organizational and time management skills
- Innovative thinker who is a team player and inspires others to achieve goals
- Excellent organizational skills with strict attention to detail
- Demonstrated hands-on technical aptitude and the ability to learn new technologies
Desired Qualifications :
- Background in print, copy, scan, fax devices
- 3+ year experience with a B2B service provider is a plus
- Professional certification is a plus. ITIL, ITF+, A+, N+.
- References required
Prerequisite
Company will not be providing a company vehicle. It is expected for employee(s) to have a reliable vehicle at all times.
Company will reimburse employee for mileage
Company Description
What EPM offers is true technology management solutions. We assess client needs and craft one-of-a-kind solutions to meet them.
EPM’s remarkable technology management solutions help improve performance and profitability while minimizing waste and hassle.
Company Description
What EPM offers is true technology management solutions. We assess client needs and craft one-of-a-kind solutions to meet them.
EPM’s remarkable technology management solutions help improve performance and profitability while minimizing waste and hassle.
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