Software Support / Implementation Specialist

Let Us Power Your Potential

Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career . We power our employees' potential and strive to create opportunity and security for every member of the team.

If you're ready for something bigger - more challenge , more variety, more pathways for professional growth - we should talk.

W e're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential ? It's time to look at Taylor.

Your Opportunity : Taylor Healthcare, a division of Taylor Corporation, is seeking a Software Support / Implementation Specialist to join their team! In this role, you will be responsible for integrating software and assisting external and internal customers on resolving software issues / problems.

You will also be responsible for implementations, software support, services, and customer satisfaction.

Your Shift :

Monday - Friday from 8 : 00a to 5 : 00p or 9 : 00a to 6 : 00p EST, with rotating 24x7 after-hours, on-call responsibilities

Your Responsibilities :

• Implement technical software systems, and solutions into on premises and cloud-based environments.Work with Project Managers or independently.
• Evaluate client needs, provide support, and develop configurations that support business processes.
• Assist, respond to customers and provide support on software. Log and update information in a call tracking system.
• Use knowledge of software, hardware, network, and cloud systems to help support internal and external customers.
• Support, plan, execute and deliver on problem resolution, Implementation plans, tests and troubleshooting system setups.
• Provide training, documentation and support of end users or customers. Tier 1 and 2 support for internal and external customers.
• Adjust to new support and business opportunities.
• Occasional travel may be needed.

You Must Have :

• Associates / Bachelor's degree or Technical Certification in IT, Computer Science, related field and / or additional years of experience
• 4+ years of experience in systems management, support, software integration (application focused)
• Experience integrating, supporting, configuring complex software in on-premises, remote and cloud-based environments
• Established knowledge of commonly used concepts, practices, and procedures within Software Integration and Support environments
• Experience supporting end users in a Client Services or Field Service role.
• Capabilities in SQL scripting
• Proven ability to multitask and prioritize
• An understanding of basic functions for an ITSM or CRM systems (Call center tracking software usage)
• Strong documentation skills and attention to detail with the ability to create, edit, and refine technical documents
• US Citizenship and ability to pass government background check, including fingerprinting

We Would Prefer :

• Demonstrated experience in Windows OS's (server and desktop), Active Directory Domains, Networks, IIS Web services, load balancing and clustering are all largely favorable
• Exposure to, or understanding of any of the following HIS Interfaces such as : HL7, Corepoint, Epic, Cerner, or others
• Knowledge of, or experience with, server administration
• Knowledge of, or experience in, hosted software environments such as Azure or PaaS
• Familiarity with monitoring systems using tools such as Solarwinds / Orion is a large plus
• Understanding of VMware ESXi and / or Hyper-V server virtualization
• Knowledge of ITIL processes and / or Project Management

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges.

For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small.

Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands.

Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions.

We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer / Veterans / Disabled.