Customer Service Representative

Pay Range : $18.00 - $20.00 / hr

Remote, Onsite or Blended : D uring training will be onsite, with potential for hybrid once trained (2 days onsite, 3 days WFH)

Contract / Contract-Hire / Direct-Hire : long-termcontract

Length of Assignment : 6 months 1 year with potential for conversion

Preferred schedule / flex time options? The department is open 8am-6pm, can be flexible within that timeframe to accommodate an 8 hour work day with 1 hour lunch

Qualifications :

• High School Diploma or equivalent required
• Previous data entry and customer service experience (1 year minimum, 2 years preferred)
• Detail oriented focused on accuracy and timeliness of duties
• Excellent oral and written communication skills
• Excellent time management and skills
• Knowledge of computer applications such as MS Word and Excel is required
• Ability to report to a physical office location as well as to work remotely, if necessary

Primary Responsibilities / what does a typical day :

• Registering cellular alarm systems.
• Answering basic technical support questions.
• Walk throughs on how to process credit card for payments.
• Light collection duties.
• Friendly.
• B2B businesses are calling in
• Sell to a distribution company, who sells to an alarm dealer, who then sells to a business or individual. Supporting the alarm dealers in support of the end users.
• Loop in a tech support rep if needed.
• HIGH ON ONE CALL RESOLUTION WANT TO RESOLVE AS MUCH AS POSSIBLE UPFRONT

Experience / soft skills must have vs nice to have :

• Microsoft Office Suite, Excel is especially helpful
• Can otherwise teach so long as they are self managing, professional and able to learn
• Strong time management and can stay focused on tasks they need to accomplish
• Will work across multi-departments and support their dealers, may have to work w tech support team if dealer calls in and has an issue
• Previous customer service experience or call center background is ok if they are reliable

Software, and technical skills required vs preferred?

• Must learn to use their proprietary system
• MS Office

Pay Details : $18.00 to $20.00 per hour

Search managed by : Lauren Litten

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
1 day ago