EMPLOYMENT REQUIREMENTS :
- Bilingual English / Japanese
- Excellent communication skill with customers and co-workers.
- 2 4 years of experience with network administration in a Linux or Windows environment
- Knowledge of IP networking fundamentals
DUTIES :
- Provide product and technical support for all versions of Microsoft’s core business applications (i.e. Windows, Office), as well as virtualization environments built on Citrix, Microsoft, and VMware.
- Project implementation, and support services for Microsoft Server technologies (i.e. Windows Sever, SQL Server, SharePoint, Exchange, Active Directory, etc.).
- Network monitoring and issue resolution for WAN and LAN connectivity, routers, firewalls, and other security products.
- Perform tasks detailed in support tickets assigned, and document actions taken to resolve issues, client contact information, network diagrams, expenses, etc.
in an efficient, professional and timely manner.
- Interface with clients and vendors to implement projects and resolve technical issues to client satisfaction.
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