Business Development Representative

Job Description

Job Description

The Tyndale Company, a private, 8x Top Workplace winner and industry leading national supplier of arc-rated flame resistant (FR) clothing to the utilities, oil and gas, transportation, chemical manufacturing, molten metals, and NFPA 70E markets.

We’re a family-owned, and certified woman-owned (WBE) business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada.

We’re the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.

Our Sales department is actively seeking a Business Development Representative (BDR) to join the team! The primary purpose of this position is to qualify large, cold prospects into warm opportunities that can be handed off to the National Account Executive (NAE) Team and Regional Account Executive (RAE) Team.

This BDR role will help Tyndale achieve faster acceleration within our large account sales process, aiming to rapidly grow our sales pipeline and close large new customer accounts.

Additionally, the position is responsible for closing accounts with annual recurring revenue between $10K and $50K through Tyndale Small Account Solutions and ensuring smooth implementations.

The role also involves lead generation and industry research to support large account pursuits.

HYBRID / REMOTE : Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely .

To be considered, candidates must reside within a commutable distance from our Tyndale headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX.

Responsibilities

Cold Outreach :

• Initiate and manage cold outreach campaigns via phone, email, and social media to generate new leads.
• Maintain a high level of activity to engage potential customers.
• Place outbound calls and emails to qualify new and existing leads where we have limited traction and / or limited qualifying information
• Become a power user of LinkedIn as a prospecting tool.

Lead Qualification :

• Position heavy sales cold calling and prospect emailing.
• Identify and qualify leads through detailed industry research and understanding of our target markets.
• Assess the needs and requirements of potential clients to ensure alignment with our offerings.

Accelerating Sales Process :

• Work closely with the sales team to accelerate the sales process for large pursuits by setting up meetings and facilitating initial conversations.
• Provide warm transfers to the sales team for further engagement.

Closing Small Accounts :

• Manage and close small accounts with a focus on deals up to $50K.
• Create pricing quotes and proposals tailored to customer needs.
• Close new small accounts for Tyndale utilizing our designated sales process. Work closely with Account Specialist(s) to transition closed business into the implementation and ongoing account maintenance phase.
• Ensure new customers have a smooth implementation by following all steps to onboard them effectively and with appropriate follow up within the first 30-60 days to ensure a smooth ordering process has been achieved for the customer.

Appointment Setting :

• Set appointments for the sales team with qualified leads to ensure a seamless handoff and follow-up process.
• Ensure all appointments are well-documented and communicated to relevant stakeholders.

CRM Management :

• Keep the CRM system updated and accurate with lead information, interactions, and status updates.
• Maintain meticulous records of all sales activities and customer interactions.
• Work closely with Sales Administration staff to handle small account sales leads in a timely and effective manner. All lead details should be appropriately updated in our CRM system as they progress within our sales process.

Pipeline Impact :

• Contribute to the overall sales pipeline by consistently identifying and pursuing new business opportunities.
• Work closely with the NAE and RAE teams to effectively transfer warmed / qualified leads. Ideal targets have $50k+ in annual sales revenue potential.
• Schedule bi-weekly calls with each NAE to discuss target prospects for cold calling and updates on previous territory cold calling.
• Report on key metrics and performance indicators to track progress and impact.

Additional Responsibilities :

• Attend assigned National and / or Regional Tradeshows.
• Utilize the Marketing pricing tool to create price quote forms for prospects.
• Assist Sales and Sales Administrators with researching new opportunities for prospective customers and add them to our CRM.

Qualifications

• 1-3 years of sales experience preferred
• A minimum of one year of CRM management experience is preferred
• Candidate must be comfortable with heavy sales prospecting
• Excellent verbal and written communication skills
• Excellent organization and time management skills
• Strong computer skills- proficient in MS Office.
• Ability to work independently and to learn quickly

The Tyndale Company is a private, 7x Top Workplace winner in PA and a 3x winner in TX, and Certified Women Owned Business, is adding to our dynamic Account Specialist team .

Account Specialists support our National Sales and Account Management teams with custom account set up and implementation, maintaining accurate and up to date customer information in our systems, as well as cultivating relationships with Tyndale's customers by providing high level technical customer service and program orientation.

HYBRID / REMOTE : Tyndale supports a strong work-life balance; this opportunity is a hybrid work from home role on a regularly scheduled basis.

There is in-person work required for this role 1 day a week. To be considered, candidates must reside within a commutable distance to Tyndale headquarters in Pipersville, PA (Bucks County), or our location in Houston, TX (CityCentre).

Responsibilities

• Build strong relationships with key contacts at existing customers and interact with them over the phone and e-mail;
• Create and maintain customer information in MAS 500. Systematically check information to ensure accuracy is maintained;
• Create customized catalogs and order forms for distribution;
• Work closely with assigned National Account Manager and / or Account Manager to ensure all customer needs are satisfied in a timely period;
• Provide regular and requested reports for Customers;
• Gather and analyze complex data to develop effective solutions to customer issues, concerns, requests; Collaborate with various internal Tyndale departments, including Account Administration Manager, to ensure solution is effective, efficient, and will have a positive impact on customer satisfaction;
• Provide information concerning product information to our customers, and internally as needed- assist customer service in comparing product features;
• Use company CRM system to record actions and tasks handled, as well as document key contacts information;
• Delegate assignments to our flex support team to effectively manage workload;
• Send out product samples, as coordinated with the National Account Manager;
• Perform various tasks and duties as assigned;

Qualifications

• HS Diploma or equivalent required; BA / BS degree preferred.
• Minimum 2 years Sales Support, Account Management, or Customer Service experience and / or 6 Months Tyndale Customer Support Experience required.
• Proficiency using MS Word and Excel required; In Excel, must be able to create basic spreadsheets, enter basic formulas, format spreadsheets, manipulate data, and Print.
• Strong problem solving skills
• Possess high level of accuracy and thoroughness
• Ability to develop and maintain key relationships with internal and external customers
• Strong written and verbal communication skills;
• Ability to multi-task and manage competing priorities effectively;
• Strong time-management skills;
• Possess strong sense of urgency;
• Excellent organizational skills;
• Detail Oriented and maintain a high level of accuracy in their work;
• Ability to work independently, as well as in a team environment;

Benefits :

• Competitive pay-rate;
• Great family-friendly culture, with proven track record of company growth;
• Comprehensive benefits package including Medical, Dental and Vision insurance; 401k with company match; Paid Holidays, Jury Duty and Bereavement Leave, STD / LTD, Company-wide Bonus Plan, and product discount;
• Paid Maternity & Paternity Leave;
• Tuition and Professional Development Assistance;
• Complete Wellness program includes free healthy snacks, on-Demand fitness classes, and a corporate discount on health-tracking devices;
• Generous Paid Time Off Package.

About Tyndale

Tyndale Company, Inc., located in Pipersville, PA, is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant.

We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 30 years of FR experience.

We serve electric utilities, oil and gas, transportation, and other industries across all 50 states. We are a family owned company and we believe that the key to our success is our employees.

Because of this, Tyndale has been recognized as an employee-rated Top Workplace in the Greater Philadelphia area. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

Qualified candidates are encouraged to apply on our website, www.tyndaleusa.com / careers.

E.O.E

Company Description

About Tyndale

Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience.

We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas.

Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

Qualified candidates are encouraged to apply on our website, www.tyndaleusa.com / careers.

E.O.E

Company Description

About Tyndale r nTyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant.

We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience.

We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas.

Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

r n r nQualified candidates are encouraged to apply on our website, www.tyndaleusa.com / careers. r nE.O.E