Desktop Support
Job Summary :
The Desktop Support Specialist is responsible for providing a single point of contact for physical security end-user's assistance to receive technical support for desktops, access, devices, and equipment.
Responsible for day-to-day technical support and timely resolution of end-users desktop related issues, incident tickets and optimal restoration solution provided to end-users.
Assists in monitoring, maintaining and performing backup functions on servers. Use diagnostic tools to troubleshoot problems associated with network connectivity.
Works with vendor support contracts to resolve tech issues.
This person will also serve as the primary contact for physical security end-user support, handling technical issues related to desktops, access devices, and equipment.
Provide daily technical support, resolve incident tickets, and ensure quick restoration. Monitor, maintain, and perform backups on servers, troubleshoot network connectivity issues, and work with vendors to address technical problems.
Top 3-5 Must-Haves :
- Experience in monitoring, maintaining, and preforming backup functions on servers.
- Good understanding of a ticking system and prioritizing tickets
- Familiarity with use of diagnostic tools to troubleshoot problems associated with network connectivity, and workstation (hardware / software).
- Ability to assist end-users on basic software, hardware, and peripheral device operations.
- Ability to work with vendor support contracts to resolve technical issues withing the desktop environment.
- Good understanding on how to accurately and promptly record incident / issue and service request ticket works logs and service restoration activity in the incident management system with the date, time and restoration activity summaries (Lenel, Exacqvision, HUGS, Milestone).
10378
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