Front Desk

Job Title : Front Desk

Department : Operations

Reports to : Office Manager

FLSA Status : Non-Exempt

Company Overview

ProSmile is the fastest growing dental organization on the East Coast and has the largest network of affiliated multi-specialty dental practices in New Jersey, with an expanding footprint in District of Columbia, Pennsylvania, and Maryland.

Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best-in-class clinical care to their patients.

We offer up-to-date equipment and technology, training, experienced and friendly staff, and dentists who truly care about their patients.

We offer up-to-date equipment and technology, experienced and friendly staff, and dentists who truly care about their patients.

Our Front Desk position offers a competitive compensation and when applicable benefits package that includes medical, dental, vision, 401(k), training and career development, license advancement assistance, and more!

Position Summary

Join our fantastic team in a prime location! Our experienced GP has been with us for several years and is beloved by our patients.

He performs a wide range of procedures, minimizing the need for outside referrals. Our office is stunning inside and out, and we have wonderful patients. Come join a great team!

ProSmile is in search of an energetic, motivated, and organized Dental Receptionist with a positive attitude who is looking for growth and development in their field, and the opportunity to ascend in a growing organization that puts the care of its patients and the satisfaction of its employees first.

If building your career as a Dental Receptionist interests you, and you want to work in an enjoyable and fun environment that promotes learning and teamwork, look no further.

Duties and Responsibilities

• Serve as the first point of contact for patients, providing friendly and timely assistance.
• Coordinate patient flow and manage financial activities, including scheduling, handling paperwork, collecting payments, and verifying insurance coverage.
• Maintain the reception area, office supplies, patient literature, and related items.
• Manage incoming and outgoing calls, voice messages, and patient communications.
• Verify and update patient demographic information and insurance details in the system.
• Schedule and confirm appointments, ensuring the next day’s schedule is filled and patients arrive on time.
• Prepare charts and schedules for the following day and ensure minors are accompanied by a parent or guardian.
• Maintain patient records, including signatures on required forms, and manage the office scanning system.
• Oversee patient payments and reinforce the office’s financial policies.
• Assist with the patient recall system and follow up on broken appointments.
• Communicate schedule changes to providers and ensure the waiting room is comfortable and welcoming.
• Perform miscellaneous job-related duties as assigned, including supporting the Dental Practice Manager when needed.

Qualifications

• Must be 18 years old
• High School diploma or GED preferred
• Customer facing work experience required
• Work experience in a dental or medical practice preferred
• Experience using Dentrix, Outlook, Word, Excel preferred
• Easily able to learn new technologies and systems required
• Ability to work in a fast-paced environment
• Requires some flexibility in scheduling, such as the ability to work evenings and
• weekends as needed

Knowledge and Skills / Expected Competencies

• Strong customer service, communication and interpersonal skills.
• Ability to clearly communicate medical information to professional practitioners and / or the general public.
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.

Benefits

Our staff work diligently to deliver quality care to our patients. They are the key to fulfilling our mission!

Perks of being part of a team who is keen to their individual growth, our staff members can enjoy our unique benefits package including :

Full Time

• We provide above industry standards for Personal Protective Equipment (PPE)
• Competitive pay
• Health & Dental insurance
• Dental discounts
• Paid Holidays
• 401k Retirement
• Opportunities for growth
• Continuing education
• Flexible schedule
• Training support
• Fun and collaborative environment

Physical / Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer).

The employee may occasionally lift and / or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above.

Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment

Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction.

Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.

ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience.

All who believe they meet the stated qualifications are invited to apply.

Company Safety

We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients.

Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.