Reservationist

Sexy Fish

Sexy

Fish

is one of a kind restaurant where visionary ideas are combined with

extraordinary architecture, memorable uniforms, a great location, and a

selective selection of artwork. Sexy Fish

comes to life by bringing a team built of passionate individuals whose

uniqueness comes together to deliver the best culinary, bar, and wine program.

Job Overview :

We are seeking strong, experienced,

Reservationist on a permanent basis who is customer-focused, organized, and highly

professional.

DUTIES AND RESPONSIBILITIES

Maintain

complete knowledge of and comply with all departmental policies / service

procedures / standards.

Always

maintain positive guest relations.

Resolve

guest complaints, ensuring guest satisfaction.

Monitor

and maintain cleanliness, sanitation and organization of assigned work

areas.

Access

all functions of the computer system.

Maintain

complete knowledge of :

Seat

numbers, venue room capacity, hours of operation and availability.

special events, or promotions happening in the different venues / restaurants.

up workstation with necessary supplies and resource materials.

Process

all food and beverage reservation requests, changes and cancellations

received by phone, email, internally and through corporate reservations

center or travel agencies.

Document

in reservations any special information or occasion such as birthdays,

anniversaries, etc.

Obtain

all designated information to book a reservation.

Accommodate

special requests and designate such in system.

Access

guest history records to best service guests; maintain accurate

information in guest history files.

Verify

availability. Suggest alternate

dates for sold-out dates.

Explain

guarantee and cancellation policies to callers; assign

confirmation / cancellation numbers and relay such to caller.

Verify

all reservation information with caller to ensure accuracy.

Input

correct information into proper fields to inform other departments of

pertinent information (i.e., flags, comments, guest message).

Monitor

and maintain wait lists daily.

Review

status of assignments and any follow-up action with on-coming Agent.

PHYSICAL ABILITIES

Ability

to lift up to 25 pounds

Ability

to move safely in uneven terrain or in confined spaces.

Ability

to see and respond to dangerous situations.

Ability

to remain in stationary position for 8 hours or more.

Satisfactorily

communicate with guests, management and co-workers to their understanding

discount off your bill (including drinks), when dining in one of our

restaurants across the Group

Paid

overtime

Recommend

a friend scheme with great bonuses per individual referral

Exclusive

access to our discounts including money off gym memberships, travel,

online shopping, gadget, and much more

Join our

team and be a part of a distinguished establishment committed to delivering

unparalleled hospitality.

promote a working environment in which equal opportunity and diversity is

recognized, valued, and encouraged.