Job Description
Job Description
Description
Closet America, a leading home professional closet organization retailer and manufacturer headquartered in Landover, Maryland is seeking an experienced home improvement sales manager to join our growing team.
Closet America is focused on customer satisfaction, creating organization, joy and beauty. We need a manager that strives to support, develop, encourage, motivate, train, and grow a team of professional designers that go into client's homes to sell while maintaining our core values.
If you have a led a team of successful sales representatives in the home improvement industry and believe you can learn our processes while using your knowledge to thrive, we want to hear from you.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Manage the daily lead assignments and accountability (scheduling) of a team of Sales Representatives.
- Lead, motivate and counsel a Sales team to meet or exceed sales revenue goals while maintaining teamwork and the highest level of customer service.
- Be available to Sales Representative in real-time to address questions arising from customer demo including those related to pricing, product knowledge, installation, and references.
- Track and manage weekly and monthly sales numbers and maintain Sales Representative’s job results.
- Assess and review the performance of individual Sales Representatives using observation / Ride-A-longs and analysis of performance metrics.
Coach, train and facilitate professional development of Sales Representatives.
- Aligns Sales Representatives’ approach and customer understanding with Closet America’s strategic goals.
- Develop sales forecasts with probability percentages and pipeline status updates.
- Complete weekly progress reports for Management encompassing installation, service, and quality assurance.
- Provide skills assessment and ongoing training to staff, identifying appropriate training resources to fill skill gaps.
- Recruit, develop, and manage staff to support all departmental functions.
- Conduct weekly motivational sales training meetings.
- Other duties as assigned.
Skills Knowledge and Expertise
Leadership Skills - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Analytical Skills Ability to use critical thinking and reasoning to solve problems.
- Management Skills - Ability to organize and direct oneself.
- Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
- Accuracy - Ability to perform work accurately and thoroughly.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Professionalism Conduct and appearance is professional and to company standards and policies
- Communication Ability to use effective verbal and written communication skills.
- Conflict Resolution Ability to deal with others in difficult and sometimes antagonistic situations.
- Accountability Ability to accept responsibility and account for his / her actions and decisions.
- Education and Experience : Bachelors’ Degree, prior sales experience, and at least 2 years of supervisory experience required;
any equivalent combination of education and experience may be substituted.
- Computer Skills : Proficiency with Microsoft Office (Word, Excel, Outlook). Experience with SAP or similar ERP system strongly desired.
- Licenses and Certifications : Ability to obtain / maintain MHIC Sales License.
Benefits
At Closet America you’ll join a team of good people who are committed to meeting goals and making customers happy. In addition, we offer :
- Medical Plan with HSA
- Prescription Drug Plan
- Dental Plan
- 401k with Immediately Vested Company Match
- On the job training and professional development
- Competitive pay and incentive compensation with significant earning potential
- Educational Assistance
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