Member Services Supervisor

A company is looking for a Member Services Supervisor to oversee a team and ensure quality service delivery.

Key Responsibilities

Supervise daily operations of Member Advocates and Processors, including staffing and quality assurance

Assist in hiring, training, and developing new team members while handling escalated inquiries

Monitor workflow and conduct audits to improve efficiency and ensure compliance with regulatory requirements

Required Qualifications

3+ years of supervisory experience in Employee Benefits Administration or a related field

Bachelor's degree or equivalent

Experience with COBRA Administration and related services is ideal

Demonstrated leadership skills and ability to motivate staff

Benefit Administration experience or life and health license is a plus