We are open to supporting 100% remote work anywhere within the U.S.*
We are looking for ServiceNow Developers Enterprise Service Delivery at All Levels . In this position, you will play a pivotal role in successfully deploying services-oriented ServiceNow solutions for our clients.
In this role, you will be responsible for configuring, customizing, and implementing ServiceNow applications to meet specific client employee, customer, IT, and unique service requirements.
You will be responsible for delivering out-of-the-box solutions like HRSD, CSM, and ITSM,, while bringing them all together in a unified approach and coupled with unique platform solutions.
Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.
Your responsibilities include :
Solution Discovery & Design : Work closely with Solutions Architects and Business Analysts to understand business outcomes and functional requirements, translating them into effective ServiceNow solution designs.
Lead the design of complex, effective ServiceNow solutions aligned with business needs.
Technical Implementation : Collaborate with cross-functional teams to implement ServiceNow solutions aligned with requirements and industry best practices.
Lead the implementation of ServiceNow solutions, ensuring adherence to best practices and overseeing complex scripting and configurations.
Data Migration : Facilitate and lead data migration activities from legacy systems to ServiceNow, ensuring accuracy and consistency.
Validate and strategize data migration to optimize ServiceNow data structures.
Integration Management : Assist in designing and lead the integration of ServiceNow with other systems for seamless end-to-end processes.
Collaborate with architects to streamline integration strategies and execution.
System Optimization : Analyze platform performance and implement optimization strategies for the efficiency and security of ServiceNow solutions.
Contribute to overall stability and enhancement of ServiceNow systems.
Technical Documentation : Create and validate comprehensive technical documentation for configurations, customizations, and data schemas.
Testing and Quality Assurance : Conduct rigorous testing to ensure functionality, data integrity, and user experience align with desired outcomes.
Develop and execute ServiceNow configuration test plans, addressing issues promptly.
User Training : Support end-user training for seamless adoption and utilization of implemented solutions.
Change Management : Assist in change management efforts, addressing inquiries and ensuring smooth transitions during system changes.
Incident and Problem Resolution : Troubleshoot and resolve technical issues related to ServiceNow implementations, collaborating with support teams for timely resolutions.
Security and Compliance : Ensure adherence to security best practices and relevant compliance requirements.
Continuous Learning : Stay updated on ServiceNow features, enhancements, and best practices, contributing to the team's continued success.
Mentorship and Coaching : Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and growth.
Collaboration and Communication : Coordinate effectively with project managers, stakeholders, and teams, ensuring seamless project execution and communication.
Corporate Growth : Contribute to identifying new opportunities and support business growth through client roadmaps, solution demonstrations, and proposal contributions.
Required Experiences and Certifications
6 months or more experience implementing ServiceNow solutions.
ServiceNow mainline certification with a preference for ServiceNow Certified System Administrator
US Citizenship is required (required by the federal government for this position).
Active DHS clearance, Active ICE Clearance, or Active Secret Clearance (any agency)
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
Valuable Skills for this Role
The ideal candidate will also have these preferred skills :
2+ years of experience implementing ServiceNow solutions.
Any of the below ServiceNow mainline certifications :
Certified System Administrator
Certified Implementation Specialist Human Resources
Certified Implementation Specialist Customer Service Management
Certified Implementation Specialist IT Service Management
Certified Application Developer
5 or more of the below micro-certifications :
Micro-Certification - Flow Designer
Micro-Certification - Integration Hub
Micro-Certification - Agile and Test Management Implementation
Micro-Certification - Service Portal
Micro-Certification - Automated Test Framework
Micro-Certification - Predictive Intelligence
Micro-Certification - Performance Analytics
Micro-Certification - Virtual Agent
Micro-Certification - Configure the CMDB
Micro-Certification - CMDB Health
Hands-on experience (>
480 hours each) configuring or building 10+ ServiceNow applications.
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Vast experience in ServiceNow development and architecture
Familiarity with ITIL processes and service management principles
Strong technical skills, including scripting, workflow configuration, and business rule development.
Ability to independently design and lead complex user interfaces, integrations and workflows.
Proficiency in scripting languages (JavaScript, GlideScript) and other relevant languages
Detail-oriented tendencies with excellent listening, problem-solving, and analytical skills and the ability to innovate solutions.
Experience troubleshooting and resolving technical issues.
The ability to work effectively in a team-oriented, collaborative environment.
Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally.
Understanding of performance optimization techniques
Strong leadership and team management skills
Excellent communication, presentation, and stakeholder management skills
In-depth understanding of ServiceNow best practices and industry trends
Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery.
DMX24
SENW22
EGSW23
I3 &i4
Software Development Consultant (Secret or Top Secret Clearance)
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Monthly social events a...
CNO Developer (All Levels) – TS or higher clearance
Are you looking to make great use of your reverse engineering (RE) and embedded development skills, while continuing to sharpen them? If you're hungry to support an amazing mission, work as a team to leverage your skills to make a difference, and learn from / collaborate with our existing embedded d...
Network Targeting Analyst (All Levels) – TS with Poly clearance
Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+. As a Network Targeting Analyst at Parsons, you will work with development teams and mission owners to find and interpret the best data to provide to the customer; “the needle in the...
ServiceNow (SNOW) Project Manager - Top Secret clearance
Providing mentorship and training opportunities for junior team members. Mentoring and growing junior developers/administrators skillsets. B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and pro...
Deputy Program Manager Navy Global Contingency Services - Secret Clearance - Security Clearance Required
We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our more than 14,000 Iñupiat shareholders that have resided ...
Generator Field Service Representative (FSR) - Secret Clearance Required
Our work depends on you joining our team to work as a Generator Field Service Representative (FSR) supporting Tactical and Commercial Systems all over the world. GDIT has an opportunity available for a Generator Field Service Representative (FSR) supporting Tactical and Commercial Systems in Syria. ...
Intelligence Analyst II (Active Top Secret with SCI eligibility clearance) - $3,000 referral bonus
Shall have knowledge of the theory and principles of management and organization, including administrative practices and procedures common to organizations, such as those pertaining to areas of responsibility, channels of communication, delegation of authority, routing of correspondence, filing syst...
Generator Field Service Representative (FSR) (Secret Clearance Required)
Our work depends on you joining our team to work as a Generator Field Service Representative (FSR) supporting Tactical and Commercial Systems all over the world. GDIT has an opportunity available for a Generator Field Service Representative (FSR) supporting Tactical and Commercial Systems in Syria. ...
Analytics Services Analyst (TS/SCI clearance with FSP)
You´ll be an active part of a fast-paced challenging environment, responsible of carrying out multiple projects at once, coordinating efforts in multifaceted processes, working with several internal teams and third parties, always making sure all parts add up to a superior result. We currently work ...
ServiceNow Business Analyst - Security Clearance Required
Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclos...