Veterinary Hospital Director, Urgent Care - Chandler, AZ

VCA Urgent Care is looking for a Hospital Director to lead our hospital in Chandler, AZ.

Are you a dynamic team leader looking for an exciting start-up opportunity? Do you want to play an integral role in the launch of a new veterinary urgent care hospital?

If so, we want to hear from you!

At VCA, we’re taking care of the future of veterinary medicine with an innovative approach to urgent care. VCA Urgent Care bridges the gap between Primary and Emergency Care by utilizing 24 / 7 teletriage, transparent wait times, a smart virtual waiting room that allows clients to wait at home until it’s time to be seen, purposeful design, and robust staffing models to provide pets with access to same- and next-day non-emergent care. care

As a Hospital Leader, you will be responsible for leading a team of veterinarians, technical, and service-based associates.

You will direct the implementation of a new and innovative veterinary experience. To be successful in this role you will need to embrace the vision, adopt new ways of working, bring a positive attitude, and commit to the execution of the urgent care model.

What You’ll Do

• Lead on-site hospital opening efforts
• Train, engage and retain top performing associates
• Deliver on hospital operational performance, including but not limited to financials, people metrics and client experience standards
• Build a high-volume urgent care business
• Deliver value to clients by creating an efficient and caring environment
• Deliver value to associates by creating an operational environment with high psychological safety, trust, and inclusion as cultural tenants
• Lead all associates with a positive, can-do’ attitude with passion for the mission
• Hold all hospital associates accountable for performance standards and respectful communication conduct
• Ensure our Associate Experience (ex. every associate can contribute at the highest level of their skillset, DVMs take their lunch break, associates go home on time and with records done for DVMs) is executed upon daily
• Raise awareness and promote a collaborative relationship with internal and external stakeholders

Qualifications

• 5+ years of veterinary hospital or equivalent education and experience
• years of supervisory, management or equivalent education and experience
• Demonstrated experience driving organizational change
• Action oriented, independent, self-starter comfortable working in a fast-paced environment
• Proven ability to manage multiple and time-sensitive priorities simultaneously with a keen eye for inefficiencies
• Willingness and ability to grow the business through various marketing and business development methods
• Ability to establish credibility, trust, and respect with veterinarians and other medical professionals
• Proven leadership skills including accountability, follow-through, and clear communication
• Strong written / verbal communication skills

Schedule

The hospital is open 7 days per week, 10am 8pm. This position is a 5-day a week, in-hospital position requiring one Saturday or Sunday shift worked each week and some holiday coverage.

Location

2100 S. Gilbert Rd, Suite 7, Chandler, AZ 85286

Salary

The annual salary range for this position is $70,000 85,000 per year. Compensation is negotiable based on education, experience, and other relevant credentials.

This position is also eligible for a quarterly bonus program.

Benefits

Below are some of the many benefits of joining the VCA team for full-time associates (part-time benefits may vary)!

• Paid vacation, sick time, and holiday pay
• Free mental health sessions (Lyra) and wellness subscriptions (Head Space)
• Referral bonuses
• Medical, dental & vision insurance for you and your family
• Health saving account, and Flexible spending account
• Generous pet care discounts plus discounts on Mars, Royal Canin, and more
• Life, short, and long-term disability insurance (company paid)
• Paid parental leave for new parents
• 401(k) (company match)
• Opportunities for growth and leadership roles at VCA and Mars Veterinary Health
• Dedicated onboarding and development support
• Associate-led equity, inclusion, and diversity groups
• Free Continuing Education through our online WoofU

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at