Senior Business Analyst

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests.

We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network.

We are looking for ambitious leaders, innovators, and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary

Vail Resorts’ Hospitality IT is looking for a self-driven and detail-oriented Sr. Business Analyst to join our team. This individual will help support the technology for multiple lines of business, including : lodging, transportation, golf courses, spas, and Vail Signature clubs.

Working cross-functionally with Lodging Operations, Reservations, Accounting, Revenue Optimization, and other areas of IT, this person will analyze business processes, identify areas for improvement, and propose solutions to achieve operational excellence.

This individual will participate in project work such as application upgrades and delivery of solutions and / or new functionality to our applications.

The ideal candidate for this role is excited to help a team improve, develop, and implement AMLC (Application Management Life Cycle), SDLC (Software Dev Life Cycle), and customer service best practices in a uniquely complex environment.

They will be comfortable moving between the technical analyst, business analyst, and quality assurance spaces, as this role requires flexibility between each of those disciplines.

This position brings value to the organization through thought leadership, technical acumen, process design, business partnership, and collaboration with our 3rd party development partners.

We are looking for a candidate that enjoys troubleshooting in the field as much as they enjoy facilitating business requirements.

Job Specifications

• Outlet : Corporate
• Expected Pay Range : The budgeted range starts at $89,100.00 - $105,000.00 + annual bonus. Actual pay will be adjusted based on experience.
• Shift & Schedule Availability : Full Time / Year Round
• Skill Level : Advanced
• Other Specifics : Hybrid - Remote

Job ResponsibilitiesBusiness Analysis

• Lead the technical and functional requirements gathering, solution design (including facilitation of business stakeholders and preparation of wireframes), functional specifications, test script creation.
• Execute on multiple concurrent deliverables and additional tasks as assigned.
• Assess severity / priority of production issues, determine business impact, and communicate progress during resolution with high proficiency.
• Subject Matter Expert and Process Owner technically supporting multiple business and IT groups.
• Identify and deliver key system enhancements to improve system stability and business functions.
• Ensure all enhancement work follows the SDLC process, meets SOX (Sarbanes Oxley) and PCI (Payment Card Industry) requirements, and maintain all required compliance documentation.

Quality Assurance

• Proficient in QA (Quality Assurance) Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments.
• Develop comprehensive functional and non-functional requirements documents, including use cases, user stories, and acceptance criteria.

Ensure that requirements are clear, concise, and aligned with business objectives.

Peer reviewer for requirements and test plan documentation for bug and enhancement work aligning to SDLC practices.

Technical Abilities

• High technical aptitude using SQL, data monitoring, and job management tools to troubleshoot complex issues.
• Conduct technical research within databases, data integrations, and application front and back-end functionality.

Stakeholder Management

• Build and foster strong relationships with third-party vendors, IT partners, and business stakeholders to proactively support our production environment and deliver on enhancement tasks.
• Facilitate and own business stakeholder's backlog management for enhancements following SDLC practices.
• Other duties as assigned.

Required Job Qualifications :

• 5+ years of demonstrated IT business analysis experience following ITIL practices.
• Ability to deliver system enhancements using SDLC methodologies while leading through requirements, design, and testing process.
• MS Development Technologies, including SQL Server, SSRS, SSIS.
• Prior application ownership experience (Ex : IQware POS, Inntopia, Agilysys / InfoGenesis, Hudson, Jonas / Springer Miller / SpaSoft).
• Experience using Jira, Confluence, Smartsheet, IT Connect.
• Strong SQL and system diagraming skills.
• Effective communication & interpersonal skills; comfortable speaking with and translating between technical and non-technical team members at all levels of the organization.
• Strong documentation skills.
• Keen attention to detail, ensuring high quality application deployments.
• Ability to manage multiple technical enhancements as well as application maintenance.
• Ability to work in fast-paced environment, comfortable with shifting priorities.
• Bachelor's degree or relevant experience in Information Systems, Computer Science, or related concentration.

Preferred Qualifications :

• IT Experience in outdoor industry or hospitality field (lodging, transportation, golf, spas, etc).
• Prior PMS or CRS application management experience (Ex : IQware, Oracle, Agilysys, Inntopia, SynXis, or similar).
• Exposure to a wide variety of database technology.
• Experience with Analytics tools.
• Strong Excel skills Macros, VBA, Advanced Formulas.
• Work order system experience, such as Ivanti, Jira, etc.
• PMI-BA, PMI-ACP, IIBA, PSPO, POPM or other accredited certification or coursework is a plus.

The expected Total Compensation for this role is $89,100 - $105,000 + annual bonus. Individual compensation decisions are based on a variety of factors.

Job Benefits

• Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons.
• MORE employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development.

Full Time Roles Are Eligible For The Above, Plus

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours).
• Free ski passes for dependents.
• Critical Illness and Accident plans.

Vail Resorts offers a Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.

Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.

S. states in which we currently operate.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time;

and, accordingly, the Company reserves the right to change its policies and / or require in-person / in-office work or off-site work at any time in its sole discretion.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 504589

Reference Date : 09 / 03 / 2024

Job Code Function : Applications

Job Type : JobType

J-18808-Ljbffr