Engagement Operations Manager

Job Description

Engagement Operations Manager

Location : Hybrid (Columbus, OH area)

Type : Full-time / Contract-to-Hire

Organization : D&D PolicyWorks

About Us

D&D PolicyWorks advances policy through collaboration, inclusion, and accountability.

We partner with community leaders, government agencies, and residents to design and deliver engagement strategies that ensure every voice is heard—from environmental infrastructure and housing to public-health and transportation initiatives.

Role Overview

The Engagement Operations Manager ensures the smooth daily operations of our Engagement Team.

You’ll coordinate people, schedules, systems, and event logistics across major initiatives such as Blueprint Columbus, Lead Safe Columbus, Livingston Avenue, and LinkUS.

This position connects leadership vision with field execution—turning plans into action and data into insight.

Key Responsibilities

• Manage day-to-day engagement operations : scheduling, event tracking, and follow-up reporting.
• Oversee Smartsheet and Harvest Forecast for scheduling, time tracking, and performance metrics.
• Support project execution across multiple community programs.
• Coordinate after-shift reports, weekly updates, and leadership communications.
• Partner with leadership on staffing, coverage, and training logistics.
• Lead onboarding workflow (Bill.com invites, W-9 collection, Harvest setup, GroupMe access).
• Track and replenish SWAG inventory and event materials.
• Develop and refine SOPs for scheduling, accountability, and reporting.
• Identify operational gaps and implement process improvements.

Qualifications

Work Expectations

Compensation

$48,000 – $55,000 annually, based on experience and qualifications.

Start Date

Target start date : November 10 or November 17, 2025 (flexible depending on candidate availability).

How to Apply

Send your resume and a brief statement of interest outlining your experience in operations, systems, or community engagement.

Applications will be reviewed on a rolling basis until the role is filled.