Next start date 23 September 2024. Please send your CV to [email protected] or click on the link below.
Purpose of the role
You will be the point of contact for our customers enquiring about their booked holiday via phone, email leads and web-chats.
Our customer queries will require you to administrate and quality check bookings such as sending invoices, tickets plus make amendments and adding holiday extras where you can earn commission.
You will aim to resolve all customer queries on initial contact whilst striving to deliver our award-winning concierge service.
What you need
- Experience working in cruise sales, cruise or travel industry, luxury tour operator, hotel, resort is preferred (but not essential)
- You will have strong experience in a customer service background
- Experience cruising, working on cruise lines, abroad, or have travel or holiday experience (having some first-hand travel / destination knowledge is preferred)
- You will be someone who thrives in a fast-paced working environment and can learn to use systems and keep good administration on customers and bookings
- Excellent customer service skills
- Strong attention to detail
- Confidence and personality to build rapport quickly
- Passion and enthusiasm for cruising and travel
What you get in return
- Salary : £22,734 - £24,000 p.a. (Dependant on experience)
- 22 days holiday, plus bank holidays which increases with service
- Remote, hybrid and office based working- the choice is yours
- Contributory company pension scheme
- Company paid parking permit
- Discounts on cruises and holidays for you & your family
- Annual uncapped concession towards your own cruise holiday
- Discounted travel insurance
- Paid leave day for volunteer charity work or to participate in a fundraising event
- Annual attendance bonus
- Access to an employee discount platform which offers savings on everyday purchases
- Enhanced maternity package
- Enhanced paternity pay
- Refer a friend bonus
- Paid day off work on your birthday
- Training contributions
Our Values
- We deliver We build plans to focus on the right things, and we make them happen
- We are passionate we are approachable and direct and straightforward to deal with
- We strive to be better We push for excellence and innovation in everything we do
- We are connected to our customers We listen, understand and engage with our customers
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