Position Summary : A Guest Room Attendant is a member of the Housekeeping department and is responsible for delighting our guests with our guest rooms exceeding our customers’ expectations by providing gracious, enthusiastic and personalized service.
As a Guest Room Attendant, be expected to have ownership of assigned cleaning area, demonstrate attention to detail and exhibit cooperation to work the Housekeeping Team.
Must maintain confidentiality and adhere to hotel and casino gaming regulations. Essential Job Functions : Maintain cleanliness standards set forth by Harrah’s housekeeping department, based on 18 rooms assigned during an eight hour shift.
Familiar with proper use of cleaning chemicals and equipment. Follow safety, security and OSHA guidelines properly. Handle any BBP, Bio-Hazard linens according to procedures.
Report any maintenance issue to supervisor. Proper handling of lost / found articles.
- Communicate effectively with co-workers and guests and deliver service needed.
- Ability to manage several tasks at the same time.
- Ability to interact effectively with co-workers.
- Team oriented with positive attitude.
Knowledge, Skills & Education Preferred : None required. Previous housekeeping experience preferred, but will train excellent applicants.
Adhere to guest service requirement listed above. Physical Requirements :
- Physically mobile with reasonable accommodations.
- Able to lift and carry upwards of 5-15 pounds.
- Able to bend, reach, kneel, twist and grip items while working at assigned area.
- Respond to visual and aural cues.
- Read, write, speak, and understand English.
- Able to work flexible shifts, holidays and weekends.
- Operate in mentally and physically stressful situations.
- Must be able to tolerate second hand smoke.
- Must be able to stand and work on feet for 8 hours.
- Must be able to pass a background check.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Guest service is an intricate portion of all job positions on property. Because of this, you may also be asked to perform other duties or tasks in focus of truly great service.
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