Assistant Manager - Hospitality - Bel Air, MD
Additional Job Info :
Additional $1.50 / hr. for working 10pm-6am
Overview :
Are you the type of person who gets your kickz from making someones day? How about making sure our loyal Freakz have a best-in-class experience at Sheetz, EVERY time they shop with us?!
If this sounds like you, come oversee our company's promise of total customer focus as an assistant manager of hospitality!
In this role, youll work behind- the-scenes to ensure that top-tier customer-service procedures are in place at every corner of our stores!
Looking for leadership experience? You got it! Youll be in charge of managing the experiences of our customer to ensure that Hospitality and Total Customer Focus standards are being met in the areas of inventory, preparation, promotion, production, service AND sales, while also stepping up as a leader of day-to-day operations in the Store Managers absence.
But dont worry all of that hard work pays off! We proudly give our peepz quarterly employee bonuses based on company performance, ample PTO and 100% paid parental leave, 401k matching and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!
Responsibilities :
- Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
- Have a say in who works, and when
- Handle customer questions, complaints and concerns
- Keep an eye on work fam compliance with Sheetz policies, procedures and programs
- Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
- Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
- Check in on end-of-day tasks to make sure they arent skipped
- Keep the shelves packed via proper placement, pricing and re-filling of merchandise
- Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste
Qualifications :
Equivalent combinations of education, licenses, certifications and / or experience may be considered)
Education
- High School Diploma or GED required.
- Two-year degree in a business related field preferred.
- Successful completion of certification testing as needed.
Experience
One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.
Licenses / Certifications
- ServeSafe
- Any other legally required certification
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