Customer Service Representative

Job Description

Job Description

Benefits include :

• Medical, Dental, Vision Coverage
• Short term / long term insurance, life insurance & more
• 401k with Employer Match
• Sick time & Paid time off
• Up to 10 paid holidays a year
• Education & Growth opportunities
• Tuition Reimbursement program
• Sales Commission

Why work for ACO?

Join a global family owned company with office / production in 45+ countries that has been in business for 75 years. ACO products are designed and manufactured with the belief that the company positively impacts the use of one of earth’s greatest resources, water.

ACO is rooted with the team player spirit, encouraging self-development and growth, and promotes a safe and healthy work environment for all of its employees.

Our Casa Grande facility is located off the I-10 near the Casa Grande Municipal Airport. It is a short 30 minute drive south of the East Valley.

Who is ACO?

ACO. we care for water

A central theme to everything we do is products and technology that care for water our system chain of collect, clean, hold, release’ reflects this and our business constantly revolves around the care and management of water

What the role entails

Responsible for the efficient and effective handling of customer service activities which include but are not limited to;

processing purchase orders and responding to customer inquiries and complaints pertaining to the sale and shipment for all ACO products.

CUSTOMER SERVICE REPRESENTATIVE ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Answer questions for customers and outside sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs.
• Prepare Returned Goods Authorizations and Credit Requests
• Process credit card payments
• Provide customer support through knowledge of our products and their applications
• Respond to inbound sales calls
• Maintain effective communication flow among customers (both internal and external to the company), management, and outside sales representatives
• Process requests for samples from Area Sales Managers, ACO distributors
• Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customer’s purchase order, generate and check order acknowledgements, email to customer
• Prepare and follow up on quotations to customers
• Coordinate special pricing or handling instructions by comparing quotations and drawings to orders or communicating with sales staff or technical department.

Compare materials lists for drawings to orders and discuss with appropriate personnel as necessary

Follow-up on orders which require special handling, fabrication, or purchased parts by communicating / discussing with the appropriate / relevant parties’ i.

e. the Customer, ISR, ASM, OM

CUSTOMER SERVICE REPRESENTATIVE EDUCATION and / or EXPERIENCE :

• High school diploma or GED
• Two years of experience in Customer Service, with data entry or order taking work experience related in the following industries : construction, commercial, and manufacturing

CUSTOMER SERVICE REPRESENTATIVE ADDITIONAL ELIGIBILITY REQUIREMENTS :

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute percentages.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to use Windows Office programs
• Keyboarding skills of 35 wpm
• Professional phone manners
• Ability to speak effectively before groups of customers or employees of an organization

$20-25 per hour