Managed File Transfer (MFT) Support Engineer Globalscape EFT Houston, TX
Managed File Transfer (MFT) Support Engineer Globalscape EFT (16757-1)
Experience level : Mid-senior Experience required : 10 Years Education level : Bachelors degree Job function : Information Technology Industry : Information Technology and Services Pay rate : View hourly payrate Total position : 1 Relocation assistance : No Visa sponsorship eligibility : No
Responsibilities
Handling tickets or issues without escalations.
Following all SLA response and resolution principles.
Willing to work on desired shifts and provide on-call support.
Solving issues or tickets based on customer approvals.
Working independently on critical incidents.
Skills
Globalscape and SFTP Tool : Experience on Globalscape EFT, Managed File Transfer (MFT), or other Globalscape products.
File Transfer Protocols : Strong knowledge of networking concepts and transfer protocols (SFTP, FTP, FTPS, HTTPS).
Configurations : Hands-on with DMZ, RAM, and AWE configurations for file transfers.
Incident Management : Expertise in resolving and troubleshooting P1 / P2 issues as per SLAs without breach.
Globalscape Expertise : Proficient in account creation, event rule configuration, connection profiles, key pair setup, and module issue resolution.
Versions : Good command over Globalscape versions 7.x and 8.x.
Availability & Support : Comfortable with shifts (5 : 30 PM2 : 30 AM / 7 : 00 PM4 : 00 AM) and on-call support.
High Availability : Experience on HA servers and RAM agents hosting Globalscape applications.
Security & Encryption : Encryption / decryption, SSL configuration, EFT module setup, and permission group management.
Scripting & Tools : Knowledge of Unix and PowerShell scripts; able to run queries integrated with file transfers.
Utilities : Skilled in Putty, WinSCP, and FileZilla.
Core Strengths : Excellent troubleshooting, analytical, problem classification, root cause diagnosis, and communication skills.
Managed Transfer Mft • Houston, Texas, United States