Technical / Functional Skills
- Advanced knowledge in infrastructure projects, operations systems, and data analytics.
- Assisting with troubleshooting issues using remote management software (LogMeIn, TeamViewer).
- Testing, troubleshooting, and diagnosing computer error messages and failures.
- Proficiency in the following technologies : Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.
- Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.
- Understanding of technology offerings and businesses supported.
- Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.
- Genuine interest in continuous feedback, learning, and growth opportunities.
- Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.
- Good knowledge of Windows / MAC OS with the ability to carry out root cause analysis.
- Escalate issues to next level support if needed.
- Work with the team and create Technical Knowledge Base article.
- Strong analytical and problem resolution skills.
- Proficient in Ticketing Tools preferably ServiceNow and Remedy tool.
- Knowledge of Imaging PCs.
- Knowledge of Vendor Management.
- Knowledge of Commissioning & Decommissioning of assets.
- Installations, Moves, Adds, Changes (IMAC). The vendor shall be responsible for coordination and the physical execution of Installations / Moves / Adds / Changes (IMACs).
- Basic knowledge of installing software via SCCM / MECM, troubleshooting issue if installation fails and resolve them effectively in timely manner.
- Provide End User Support, to include configuration, build, placement, maintenance, and administration for the following types of equipment : desktops, laptops, Windows and Apple Tablets, Desktop and Network printers, iPhones.
- Assigning Security Group in AD for the new / existing users, Creating / Managing Email Distribution Lists, Exchange Server Admin Knowledge, Handling Onboarding / Offboarding requests in AD
Experience Required Prior Experience is needed for same kind of Role
Roles & Responsibilities
Role - Desktop / Field Service Agent at specific Offices
Responsibilities -
- Laptop Deployment
- Imaging of Laptops
- Maintenance of asset inventory
- Laptop Break fixes
- Legal hold data backup
Generic Managerial Skills
As such not required, should be come in office in proper cloths
Desktop Support Engineer
Provide End User Support, to include configuration, build, placement, maintenance, and administration for the following types of equipment: desktops, laptops, Windows and Apple Tablets, Desktop and Network printers, iPhones. Understanding of technology offerings and businesses supported. Escalate is...
Lead Technical Support Engineer
A company is looking for a Lead Technical Support Engineer to deliver exceptional post-sale support for customers using their SysTrack platform. ...
Local It Support Specialist
In close coordination with corporate IT teams the Local IT Support Specialist will have the following responsibilities to be implemented according to Ferrovial's IT procedures and cybersecurity framework:. The position of Local IT Support Specialist is responsible for the overall IT infrastructure a...
Technical Support Specialist I
Technical Support Specialist I assist end-user customers with products and services by providing exceptional customer service, whether domestically or internationally, in an inbound call center environment. Leverage product knowledge to assist customers and troubleshoot product inquiries and potenti...
L1 Technical Support Specialist (midtown Atlanta Or Columbia Md/hybrid Position)
As a Technical Support Specialist L1, you will be responsible for providing second level support to our global user base. In addition, the Technical Support Specialists will perform Network Operations Centre (NOC) duties, including monitoring of the global estate, analysis of issues & problems, trou...
Alpharetta Ga Desktop Support
Break-fix support for Laptop, desktop, tablets and associated hardware peripherals. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. As an End User Support Technician with. Provide customer facing end-us...
Desktop Support Technician L2
Seeking for a Desktop Support Technician in. Candidate should have 5 years of experience in Desktop support. Image a Machine (laptop / Desktop). Experience in configuring the new laptop/Desktop. ...
Application/it Support Specialist
IT Help Desk Support- Provide additional technical support services, such as teleconference and videoconference meetings; desktop phone support; conference room projectors and audio-visual support; network cabling and connectivity; etc. IT Help Desk Support- Provide PC and laptop hardware support, i...
Desktop Support Technician
Break-fix support for Laptop, desktop, tablets and associated hardware peripherals. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide customer facing end-user support that includes. IMAC support i...
It Technical Support Specialist
BrightHouse, a business division of the Boston Consulting Group, is on the quest for a seasoned IT Technical Support Specialist to join our dynamic team in the Atlanta office. Deliver comprehensive technical support for Mac and Microsoft Windows environments, encompassing setup, maintenance, and tro...