Customer Success Manager

Full Time Customer Success Manager at Dashworks (United States)

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Customer Success Manager

Dashworks United States

Date Posted : 25 Nov, 2022

Work Location : San Francisco, United States

Salary Offered : $120000 $150000 yearly

Job Type : Full Time

Experience Required : 3+ years

Remote Work : Yes

Stock Options : No

Vacancies : 1 available

About Dashworks

Dashworks is the first and only place you need to go to find or discover knowledge about anyone or anything at work. We’re on a path to redesigning the future of collaboration and knowledge sharing.

We truly have a unique opportunity to build a category-defining product (and company!) that gets used by millions every day.

We have reached a pivotal stage in our journey : we just came out of stealth, have impressive paying customers, and are growing rapidly.

Joining right now would mean you get to ride the wave of explosive top-of-the-funnel growth and yet get meaningful equity.

As an early GTM hire to join our team, you'll have the opportunity to materially impact and scale the company's product, team, and culture.

What we look for

• You're ambitious, creative, and collaborative. You have a knack for identifying problems and developing solutions.
• You have 3+ years of Customer Success or Account Management experience.
• You have a history of over-achievement and experience in managing a book of business within a SaaS B2B business.
• You enjoy solving problems independently but aren’t afraid to ask for help or collaboration when you need to.
• You have experience with CS tools such as HubSpot, Gainsight, and others.
• You thrive in a dynamic and ever-evolving startup environment.

The role

• Manage a book of Enterprise accounts at Dashworks.
• Develop and leverage customer relationships to expand usage within new teams and departments.
• Manage full post-sales cycle (onboarding, training, growth, renewal).
• Be responsible for the health and retention of our Dashworks Enterprise users.
• Act as the bridge between Enterprise accounts and our Product team - helping shape the future of Dashworks.

Bonus points

• Have an interest and / or experience in the Knowledge Management space.
• Have worked in a fast-growing startup environment.
• Have a track record of success in the Customer Success space.
• Love wearing many hats.

What you’ll love about us

We're working hard to create a working environment where people feel empowered to do their very best work, make a significant impact, and enjoy what they do.

As an early employee, you'll have a massive say in defining the GTM roadmap, our vision, and our culture. You'll also have uncapped opportunities for growth, learning, and exposure to different business areas.

Here are the Dashworks essential benefits :

• A competitive salary - regularly reviewed to make sure you're always getting what you deserve.
• Meaningful equity - you'll own a part of Dashworks and share in our success.
• Healthcare, vision, dental, and mental health coverage.
• Home office setup + hardware / software coverage : get a laptop, and whatever hardware, software, or services you need and are reasonable to do your job.
• Option to work from our sunny loft in SOMA in SF. We'll cover travel expenses if you plan to come to work in person.
• Unlimited PTO.
• Quarterly team retreats.

Interview process

• 30 min chat for us to learn about your ideal role, past achievements, and for you to learn about our vision, current stage, and next milestones.
• Paid take home project followed by 45 min presentation and discussion with our GTM team.
• 30-minute interview to see if we have a mutual cultural fit.
• Chatting with two of your references : your previous coworkers / managers. We offer you to chat with our references as well : investors, advisors, customers.
• Offer : 3 alternatives with a range of equity and base compensation options. We’ll also answer all your questions about business, finances, cap table, engineering, and anything else you need to make this life-changing decision (for both you and us!).

We move fast through the entire process and aim to complete all the above steps within 3-5 days. We will make an offer to only exceptional candidates where we have strong conviction in their technical skills and fit for the role.

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