Product Operations Enrichment & Engagement Vice President

Job Description

Join Consumer & Community Banking (CCB) Product Operations for an exciting opportunity to establish and build an operational communications function aimed at driving successful and consistent adoption of large-scale change initiatives through the development of creative and engaging content strategies that drive awareness, employee education, and a sense of community across CCB Product & Experience and Technology (PXT), a highly diverse and matrixed organization of 24K Product, Technology, Design, and Data & Analytics professionals.

As a Vice President on the Product Operations Enrichment & Engagement team, you will be responsible for driving content planning, creation, and distribution across various platforms and channels to ensure successful rollout and implementation of change initiatives to optimize PXT's product operating model.

For this role, candidates must be able to physically work in our Wilmington, DE; Columbus, OH, or Plano, TX office 3 days a week and remotely from home 2 days per week.

The specific schedule will be determined and communicated by direct management.

Job Responsibilities

• Develop and execute communication plans leveraging surround sound channel strategies to win the hearts and minds of employees across the PXT ecosystem
• Deep understanding of personas, audience segmentation, and employee analysis to evolve channel strategy and content approach
• Use qualitative and quantitative data to propose content strategies and tactics that align with company / change initiative goals and will resonate with the employee audience
• Partner closely with the Executive Communications team to provide holistic communications advisory, messaging, and branding services to all clients
• Produce communications tactics to generate successful awareness and adoption of change programs and initiatives
• Be a Chase brand ambassador who understands and advocates the style guidelines into all assets created by CCB Product Operations

Required qualifications, capabilities and skills

• Bachelor's degree in Communications, Marketing, Journalism or other related area
• 7+ years of relevant experience as a Content Manager, Content Strategist, Editor, Writer, or similar role
• Excellent writer with purpose, attention to detail and audience-first mindset, and strong written, verbal, and interpersonal communication skills
• Proficient in visual storytelling through various tactics including PowerPoint and video
• Proactive nature and ability to work comfortably in a fast-paced setting with tight deadlines
• Comfortable navigating matrixed / ambiguous environment and defining direction
• Ability to manage large-scale, complex projects with a high level of independence, energy, and eagerness to learn and contribute
• Adept at forging strong internal relationships across a broad range of functions

Preferred qualifications, capabilities and skills

• PowerPoint presentation design
• Confluence
• Web content management
• Graphic design
• Video editing
• Experience in Communications, preferably in a technology or product setting

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk.

By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.