Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services, ensuring satisfaction, guaranteeing retention, and facilitating expansion.
A successful CSM will build strong relationships with the customers and communicate customer needs and expectations to other departments within Cybersixgill.
Responsibilities :
- Owning and managing your customers’ life cycles.
- Training and onboarding of new customers.
- Assure complete adoption and integration of products within the customer's environment.
- Ensure customer retention and identify expansion opportunities.
- Actively mitigate churn risks, and work to manage and eliminate such risks.
- Serve as the voice of the customer to initiate and lead new processes within the company, while collaborating with other internal stakeholders (R&D, Product, Sales, and Intelligence).
- Establish a trusted / strategic advisor relationship with each assigned customer and drive continued value of our products and services.
- Provide ongoing technical support to customers, addressing their concerns and requests.
Requirements :
- Prior experience in customer-facing processes in SaaS & B2B environments.
- Excellent written and oral communication skills in English.
- Hands-on technical background, particularly with SaaS products and services.
- Strong team player with self-starter capabilities and a proactive approach.
Advantages :
- Previous experience in the Cyber Security industry including other customer-facing roles such as Intelligence Analysts, SDRs, Pre-sales, Customer Support.
- Previous experience in a Cyber Threat Intelligence Company - Strong Advantage.
- Spanish communication (written / oral) skills or proficiency in other languages.
Expected travel - a few trips per quarter.
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