Operations Manager

Knowledge and Experience :

• Ability to quickly become an expert in the operating contract, collective bargaining agreement, and P&L. Intimate understanding of how operational ratios / performance indicators translate into safety excellence, financial performance, contract compliance, and customer satisfaction
• Bachelor’s Degree preferable or any combination of education and experience
• Minimum four (4) years of operations experience in a public transportation environment
• Experience in fixed route operations
• Comprehensive knowledge of public management and organization theories, principles, practices and techniques
• Ability to understand sound fiscal financial principles
• Thorough knowledge of ADA, DMV & DOT requirements and other basic laws, ordinances and regulations underlying the transit operation
• Ability to administer a Drug and Alcohol program
• Must be familiar with Worker's Compensation Law
• Computer literate (Microsoft Word, Excel, PowerPoint)
• Data driven
• Ability to communicate effectively with state and local government
• Ability to manage cost control and financial / budget experience
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
• Ability to work positively and effectively with all levels of the transit and customer organizations
• Positive labor relation skills and knowledge; including administration of employee discipline and labor grievances
• Experience with fixed route and paratransit scheduling software, run-cutting, and maintenance software desirable
• Must pass a pre-employment drug test and background check

Key Accountabilities :

• Supervises day-to-day operations and administrative activities; providing liaison between client and company and facilitates problem solving between departments
• Ensures safety practices and applicable regulations are obeyed by all employees
• Coordinates routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards
• Ensures positive employee / labor relations, fosters employee engagement / recognition, administers department discipline, and resolves employee grievances.
• Coordinates the scheduling for operators, dispatchers and supervisors in the operations department.
• Understands, interprets, and applies related laws, rules, regulations, policies, procedures, budgets, and labor / management agreements.
• Has shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process and staffing responsibilities for the staff of the facility.
• Focuses intently on operational KPIs in order to manage service quality, operational expenses and explain budget variances.
• Supports Safety Department in the management of injury and collision claims
• Sets accurate schedules for routes
• Minimizes route drive times and mileage while adhering to contractual and regulatory mandates
• Provides accurate and timely operational and financial reporting as requested by management
• Ensures purchases follow company processes and policies
• Analyzes situations, identifies problems, implements solutions, and evaluates outcomes
• Exercise judgment and creativity in making decisions
• Prepares reports and correspondence
• Interacts with the union representing the employees with the goal of positive interaction
• Monitors operations and coordinates the delivery of service with the General Manager
• Ensure that service to the public remains on schedule and professional
• Develops budget figures for the Operations department
• Other duties as assigned
1 day ago