Manager, HFC Network Operations Center

Position : Manager, HFC Network Operations Center

Who we are :

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions.

The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve.

To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine.

Take that next step toward your future and join our growing team!

Position Overview :

This position is responsible for managing the day to day activities of the HFC Operations Center. This position includes responsibility for plant improvement using analytics, scheduling, forecasting, budgeting, staff development and training.

This position manages an overnight team

Company Benefits :

Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs.

You'll find all sorts of advantages to joining the Mediacom team including :

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet / cable services are provided!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities :

• Responsible for managing multiple shifts, each shift containing a tiered structure of support. The Manager will actively work with all other internal organizations to resolve issues and to bring about improvements within operations.
• Responsible for ensuring continuous process improvement, trouble and outage procedures and workflow integration with other support groups as well as the field operations groups.
• Develop and implement programs to improve the customer experience during all interactions with the Plant Maintenance Department.
• Responsible for providing guidance through the use of our tool platforms such as SAA and analyzing Plant Performance metrics to determine work locations on a priority basis.
• Assist in preparation and execution of budgets and other plans to insure the objectives of the company are met or exceeded.
• Provide data and reports to demonstrate operational efficiency and progress towards goals as requested.
• Ensure all policies, procedures and practices are consistent within the division and are moral, ethical and legal.
• Perform other duties as required or assigned.

Position Requirements :

• 5 years of experience in telecommunications industry and experience managing a Network Operations or Technology Call Center, preferred.
• Strong problem solving skills, resourceful and demonstrates effectiveness in making decisions.
• Strong oral communication and interpersonal skills.
• Demonstrated ability to be innovative and forward-thinking.
• Technology background with high degree of understanding in a wide variety of technologies to include Plant and Network Issues.
• Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc.
• Excellent planning skills with a track record of successful accomplishments.
• May have to work various hours / shifts as required.
• Regular attendance required.
• Must be an effective and capable of energizing others to achieve goals.
• Must be able to accomplish multiple tasks simultaneously.
• Knowledge of Arris SAA and Arris WFM Systems.

Get to know us : Mediacom Communications is known by our Mediacom brands, including : Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia.

When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.

55 million customers in 22 states and connecting them to what matters most.

Our Awards : Mediacom is proud to have received the following recognitions : 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Who you are matters here : Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment.

Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws.

These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring;

job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer : When making a job offer, we consider several factors in our determination, such as years of related work experience;

relevant skills and qualifications; education level; and certifications / licenses.

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