Description
Job Summary
Responsible for assisting with taking calls, securing demographic information related to transfers, arranging transportation, and supporting the Transfer Center RN.
Job Specific Duties
- Utilizes optimal customer service skills to answer calls being received at the Transfer Center.
- Gathers pertinent transfer request information, completes Intake Form, and documents all actions as appropriate for informational and reporting purposes.
- Enters data in Cerner, FirstNet, and Transfer log related to all transfer requests.
- Escalates all clinical questions to the Transfer Center RN, Department Director, or Medical Director.
- Follows all Transfer Center protocols regarding calls and documentation.
- Maintains an active, hands-on level of participation in all transfer requests in and out of the facility.
- Facilitates coordination of bed assignment, Physician-to-Physician, RN-to-RN discussion as appropriate for effective, safe, and timely transfers.
- Provides hand-off at change of shift regarding any pending transfer.
- Reconciles transfer information once patient arrives including disposition and mode of transport.
- If transfer is a "no-show", sends email to the identified recipients for patient follow-up.
Qualifications
Minimum Job Requirements
3-5 years of clerical office and / or customer service experience required
Knowledge, Skills, and Abilities
- High School Education or equivalent
- Prior experience in an acute care healthcare environment
- Prior Call Center experience and / or experience processing transfer requests preferred
- Decision making and time management skills
- Excellent verbal and written communication skills
- Human relations and team building skills
- Ability to handle multiple assignments, set priorities, and meet deadlines
- Ability to represent department in a professional, courteous, and efficient manner
- Ability to follow complex written or verbal instructions to solve complex problems
- Proficiency in Microsoft Word, Excel, and Outlook
Job :
Nursing- Support (Non-Clinical)
Primary Location :
Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus
Department :
TRANSFER CENTER-2100-861002
Job Status
Part Time with Benefits
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