Medical Assistant

The Medical Assistant serves as the primary support to the psychiatric nurse practitioner and client’s therapeutic relationship.

MAs are responsible for managing NP orders, caseloads, and records in order to facilitate optimal patient care. The MA is often the first line contact for patient questions and concerns and is responsible for ensuring the quality of the patient experience meets CPR standards.

CPR is committed to making diversity, equity, inclusion, and belonging integral to our daily operations. We employ talented, diverse, and creative individuals and are dedicated to ensuring equitable treatment by promoting fairness and respect across all levels of our organization.

Knowledge and Skills :

Communication : It is essential that staff tasked with coordinating care with other agencies communicate in a professional manner, observing the highest phone and email etiquette standards.

Time management : Care coordinators must be able to prioritize multiple tasks and accomplish them in a timely manner.

Computer literacy : Care coordinators must be able to efficiently document their coordination efforts utilizing a variety of computer systems.

Duties :

Fill out lab requisitions as needed and send to medical records

Create cardiac clearance forms and send to medical records as ordered by PNP

Review and respond to all refill requests

Check faxes hourly and put paperwork in the correct NP’s box

Update pharmacies in Dr. First as needed

Inquire about new specialists or recent lab work and obtain ROI as appropriate

Request records from other providers as ordered by PNP

Complete daily flowsheet for PNPs

Obtain patient lab results and pertinent records from HIE

Maintain plastic routing sheets for PNP team

Opening and closing duties as assigned

Check voicemails hourly and return calls to patients or forward to appropriate PNP / department

Take patient calls as requested by client engagement team

Complete vital signs on all in office patients

Complete Pharmacogenetic tests and call Fedex to pick up tests

Follow up on lab results advise patients / call lab as needed / fax results to PCP

Complete Prior Authorizations as needed

Assist with applications for patient assistance programs

Set up doc to doc calls as needed for PNP

Administer drug screens as ordered by the PNP

Administer injections as ordered by the PNP

Log medications and samples in and out

Provide samples to patients as ordered by PNP and document in patient’s chart accordingly

Contact patients to cancel and reschedule any office cancel appointments

Check and log medication refrigerator temperatures daily

Assist PNP and CET with filling PNP schedule

Other duties as assigned

Qualifications and Education Requirements :

Medical Assistant Certificate preferred. Nurse Tech accepted.

Certifications must be from a program that was fully accredited during the entire time of the individual’s attendance or applicable training otherwise.

Must supply copies of degrees and transcripts as requested.

Documented post certificate’s experience for two (2) years, including experience within the past 24 months providing medical and or behavioral services, or an equivalent of experience, skills and education.