SUMMARY
The Customer Service Specialist interacts with customers to provide information in response to inquiries about product and services, will ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
The Customer Service Specialist also works in conjunction with multiple departments within the organization including Production, Purchasing, Accounting, Quality Assurance, Engineering, Sales & Shipping.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Answering customer inquiries via email, phone & fax in a detailed timely manner. Providing customers information, tracking numbers, packing slips, invoices, MRP reports, open order reports etc.
- Resolving customer issues, communicating delays, and providing plans of action to customers. Escalating issues when necessary, escalating concerns to the appropriate department or manager.
- Assisting the Estimating team with standard price RFQ’s
- Supporting Management with Strategic Accounts.
- Maintaining records, Keeping accurate records of customer interactions and transactions.
- Maintaining the document drives organized and accessible for other departments to find the required information with ease.
- Collaborating Working with other departments to find solutions to problems and provide efficient customer service.
- Other duties as assigned.
QUALIFICATIONS, (KNOWLEDGE, SKILLS & ABILITIES) :
- A.S. Degree or equivalent work experience
- 2+ years of customer service experience
- Excellent oral and written communication skills.
- US Citizenship is required.
- Bilingual, fluent in Spanish is preferred.
- Must be proficient with Microsoft Office products.
- The proven ability to work in a team environment.
- Problem solving and good analytical skills.
- Must be detail oriented.
- Must be reliable, responsible, and self-motivated.
Remote Customer Service Rep (No Experience) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Customer Service Rep I
Interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions. Performs, as a skilled worker, a number of Customer Service support tasks. Ensures delivery of excellent customer service through fast and accurate processing of ...
Remote Customer Service Rep Up to 19/hour - No Degree Needed
We're seeking motivated individuals to join our growing team of remote customer service representatives. Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed). A strong desire to provide excellent customer service. Opportunity for growth: Develop valuable customer service skills....
Customer Service Rep - Ft/pt
Are you a tech enthusiast? Embark on a thrilling journey with Best Buy's retail squad, where embracing diversity and self-growth is their mantra Amazing pay, flexible schedules, and no experience required As a Customer Service Representative (FT/PT) you will: Provide exceptional service to customers...
Customer Service Rep 1
Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries. Call Center experience preferred; or 1-year customer service; Bilingual a plus (Spanish). Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and ...
Customer Service Rep (pt Or Ft)
GM is currently seeking Customer Service Rep applicants to: Coordinate special order requests; Field questions about backorders, referrals, review status, restrictions, etc; Work with logistics to provide tracking information to customers; Input or upload claims and material returns for customers; R...
Customer Service Rep(03997) - 824 Washington Street
Job Description Job Description Job Description Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world!You will be responsible for taking orders, making pizzas, and giving the customer the best exper...
Customer Service Rep(03741) - 508 Park Dr
We are searching for qualified customer service reps with personality and people skills. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. ...
Customer Service Rep(03715) - 199 Mystic Avenue
We are searching for qualified customer service reps with personality and people skills. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. ...
Customer Service Rep(03774) - 90 Lakeview Ave.
We are searching for qualified customer service reps with personality and people skills. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. ...