Customer Service Specialist

Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed from leading bakery companies, its innovative food portfolio includes breads, artisan breads, buns, cookies, donuts, muffins and pastries from beloved brands like La Brea Bakery®, Otis Spunkmeyer®, and Oakrun Farm Bakery®.

With 13 bakeries in North America, we are committed to driving innovation, predicting upcoming consumer trends and flavors, and exceeding our customers’ expectations.

Aspire Bakeries champions the values of Integrity, Ownership, Customer Focus, Creativity and Care to help us deliver on People Safety, Food Safety, Quality and Collaboration.

Under the direct supervision Customer Service Supervisor. Responsible for daily processes, such as clearing EDI error log, posting deliveries, creating repack po’s and answering customer calls.

Responsibilities :

• Performs duties as assigned by the customer service Supervisor.
• Handles incoming calls for order changes, driver shortages, late deliveries, inquiries to bun quantities, inquiries on delivery time QA issues and various other miscellaneous calls.
• EDI Data Validation responsible for clearing error log in BD87.
• Responsible for posting all deliveries from the bakery to the IC daily. Requesting missing EDI’s and resolving discrepancies that affect inventory.
• Responsible for posting all deliveries shipping from the IC to the customer. Requesting missing EDI’s and resolving discrepancies that affect inventory.
• Responsible for creating subcontracting PO’s daily.
• Responsible for receiving deliveries for repack supplies and solving discrepancies that affect inventory.
• Enters PID’s for product that is found to be out of specification and or has quanlity issues.
• Responsible for creating retail orders and creating bake sheets for production and TCI.
• Performs other duties and special projects as instructed by the customer service Supervisor.
• May perform other duties as required.

Requirements :

• A high school diplomia or GED is required
• Knowledge of SAP and MS Office including Word, Excel and PowerPoint
• Ability to use computer terminal and related software, ten key, facsimile, and copier.
• Understand and follow written and verbal instructions.
• Works cooperatively with others.

Hourly Rate : $23.00 - $25.00

Aspire Bakeries LLC values the contribution each Team Member brings to our organization. The final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to location, shift, education, skill, and experience within the job or the industry.

The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed In this specific job description.

Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreements.

Aspire Bakeries is proud to be an equal opportunity employer.