HEAD OF DELIVERY NORTH AMERICA (HYBRID- BOSTON)

The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process.

Shift harnesses the power of AI to enable the world's leading insurance organizations to make better decisions. Our products help insurers improve operational efficiency, reduce costs, and deliver superior customer experiences to their policyholders.

Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you! We come from more than 50 different countries and cultures and together we are creating the future of insurance.

As the Head of Delivery North America, you will play a pivotal role in ensuring Shift Technology's success in the USA and Canada.

You will lead the team or highly skilled project managers responsible for the delivery of our solutions to our clients, overseeing the end-to-end delivery process, from project inception to completion, ensuring that all client requirements are met with the highest level of quality and efficiency.

You will report into our Global Head of Delivery.

What You'll Do...

• Manage the entire delivery lifecycle of our portfolio of projects in the US and Canada including participating in pre-sales as well as project inception, planning , execution, monitoring, and closure.
• Develop, coach and empower a highly skilled team of project managers with a focus on operational excellence, personal accountability, resilience, #MakeItHappen attitude, and spirit of collaboration
• Coordinate and collaborate with leaders from across Shift to align strategy, priorities, resources and execution across the Americas portfolio (internal partners include Data Science, Customer Success, Sales and Solutions Consulting, Product, Engineering, Legal)
• Develop and maintain strong relationships with key client stakeholders, understanding their business context and needs, and providing regular updates on project progress, addressing any concerns or issues, ensuring overall client satisfaction
• Proactively identify risks and issues that may impact project delivery and work with internal teams to mitigate them effectively.
• Drive continuous improvement initiatives to enhance delivery processes and methodologies

What You Bring...

• Proven experience (12+ years) in delivery management role within the Enterprise SaaS industry
• 12+ years experience in Project Management, with at least 6+ years of experience leading and motivating a high performing team in the Enterprise Software / SaaS Industry
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams at all levels.
• Exceptional problem-solving and decision-making abilities, with a track record of successfully resolving complex issues in a timely manner.
• Highly organized and detail-oriented, with the ability to manage multiple complex, high visibility projects simultaneously while meeting deadlines.
• Strategic mindset balanced with day-to-day operational excellence.
• Relevant certifications in project management (e.g., CAPM, PMP, PRINCE2) are a plus.
• Insurance industry or Insurance software industry experience is a a plus.

Recruitment Process

• Talent Acquisition interview
• Advisor interview
• Hiring Manager / Global Head of Delivery interview
• Head of Global Markets interview
• CEO interview

The range listed is for base compensation. Your actual base salary will vary based on factors including location and individual qualifications objectively assessed during the interview process.

In addition to base salary, your total rewards package will include additional components such as incentive pay, equity, and benefits.

If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the specific details for this position.

US Base Salary Pay Range

$200,000-$250,000 USD

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package.

Here are the global benefits we'd like to highlight :

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process.

Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in shift-technology.com

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post.

Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.