Technical Support Engineer

Title : Technical Support Engineer

Location :

Research Triangle Park, NC, US, 27709

Requisition ID : 127515

Job Summary

Looking to join a fast paced and challenging technical team where you can put your knowledge to use? NetApp is growing our Cloud support teams across the US, Europe and APAC.

In support of that mission, we are seeking a Technical Support Engineer with some Cloud experience and a strong desire to learn on a continuous basis.

We are looking for eager individuals who love debugging and solving technical problems throughout a technology stack, to join our team and help deliver amazing capabilities to market.

You will deliver high-quality solutions to customers through email, phone and chat, and meet priority-based SLAs. You are responsible for diagnosing, troubleshooting and debugging complex software, file system or network systems the various hyperscalers environment.

You are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe.

This opportunity is located in Research Triangle Park (RTP), NC. Primary hours are Monday-Friday 10am-7pm ET.

Job Requirements

• Prior experience providing technical support services, including handling customer cases through phone / email / chat.
• Ontap or Cloud experience
• Understanding of several of the following : Storage and networking infrastructure, Windows and Linux file services (ie.

NFS and CIFS / SMB), AWS console, compute, storage, networking and debugging tools.

• Strong command of the English language; both written and verbal communication skills.
• Excellent interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and / or ambiguous situations.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• Ability to follow standard engineering principles and practices.
• Creative approach to problem solving.

Education

Typically requires a minimum of 2-5 years of related experience; or equivalent combination of applicable education / training / certifications and relevant years of professional industry experience.

Compensation

The base salary range for this position is $83,400 - $117,300 and will be determined by the candidate's location, qualifications, experience, and education.

Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.

This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and / or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies.

Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

Nearest Major Market : Durham

Nearest Secondary Market : Raleigh

Job Segment : Technical Support, Technical Support Engineer, Cloud, Linux, Technology, Engineering, Research