Summer Internship - IT Service Management
Join the FHLBC team!
At the Federal Home Loan Bank of Chicago, employees come first - that's why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees.
- Retirement program (401k and Pension)
- Medical, dental and vision insurance
- Lifestyle Spending Account
- Generous PTO plan
- 11 paid holidays per year
- Hybrid working model
IT Summer Internship Program
An IT internship with The Federal Home Loan Bank of Chicago is not like your average IT internship. We can offer you a dynamic, collaborative and team-focused environment you won't find anywhere else.
You'll be engaged in projects that will provide you with real world, hands-on experience in the exciting world of technology within financial services.
Who are we you ask? We are a federally chartered corporation and one of 11 Federal Home Loan Banks (FHLBanks) that, with the Office of Finance, comprise the Federal Home Loan Bank System.
The FHLBanks were chartered by Congress under the Federal Home Loan Bank Act of 1932 to improve the availability of funds to support home ownership.
Each FHLBank is cooperatively owned by member financial institutions in its district and operated as a separate entity with its own management, employees, and board of directors.
Our district consists of the states of Illinois and Wisconsin. We are regulated by the Federal Housing Finance Agency, an independent federal agency.
We are currently seeking a summer intern for our IT Operations department. As an IT Service Management Intern, you will provide support in developing process documents and requirements via user stories and acceptance criteria, business scenarios, use-cases and develop wireframes related to data and processes for key project initiatives.
Successful Individuals should be following an academic track in computer science, Computer Science, Computer / Management Information Systems, Network Engineering or other technical course of study.
Position Responsibilities
- Define, document, monitor, and analyze IT processes
- Collaborate with IT and Process Owners to gather and analyze needs, translating these needs into requirements
- Analyze and prepare complex cross-functional business requirements and process flows, perform gap analysis, root-cause analysis and make recommendations on areas for continual process improvement
- Provide key metric reporting as they pertain to defined goals and objects and their critical success factors.
- Exposure to ServiceNow processes and technology
- Work on an Agile Scrum team
Requirements
- Applicants should be enrolled at an accredited four year institution
- Should have a GPA of at least 3.0 and be in good academic standing
- Desired fields of study include; Computer Science, Computer Engineering, Operations Management, Management Information Systems, or other technical discipline
How You'll Make an Impact
- Promote operational excellence amongst IT teams at FHLBank Chicago
- Support automation of laborious manual processes to improve the quality of life for our users
- Provide frameworks, processes and governance to facilitate a more consistent, predictable, and measurable way of delivering value to all Bank users and members
The mission of the Federal Home Loan Bank of Chicago is to partner with our member shareholders in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment in the Bank, and support for community investment activities.
The FHLBC is dedicated to providing equal employment and contracting opportunities, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information or veteran status.
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