Case Manager I

ESSENTIAL DUTIES

Program Efficacy & Efficiency

• Independently deliver onsite programs, ensuring implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
• Regularly conduct door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
• Assist in and / or provide crisis intervention and follow-up (including but not limited to child abuse or adult abuse reporting);

appropriately implement mandated reporting policies and procedures

• Provide direct case management services for identified residents who exhibit signs of functional impairment, including support to develop independent living skills
• Provide group and one-on-one services to residents and support community building activities at assigned properties
• Collaboratively work with the residents to support independent living and personal and professional goals
• Educate residents about programmatic options and advocates for residents’ needs
• Ensure that all established HIPAA policies and procedures are maintained and strictly adhered to

Partnership Management

• Familiar with Services’ partnership goals and selection criteria; engages with property-level partners to support these goals / criteria and communicates with supervisor where improvements may be needed
• Collaborates well with local community agencies in proximity to assigned property
• Work collaboratively with MidPen Property Management and MidPen Resident Services staff to address / resolve property concerns or neighbor disputes

Customer Service

• Support property-level needs assessments and associated follow-up (e.g., community meetings)
• Participate in development of property service plan that is responsive to resident needs
• Communicate and execute actions based on stated and assessed needs
• Offer exemplary customer service and responsiveness to residents

Data-driven Decision-making

• Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily / weekly / monthly basis)
• Ensure timely property-level reporting, consistent with Services’ policies, procedures, and trainings

Effective Team Building

• Participate in staff and team meetings, trainings, group outings and other site sponsored events
• Apprise direct supervisor of activities and incidents in a timely manner
• Cultivate collaborative relationships with Property Management peers and colleagues at the property level
• Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and / or ability required.

Education and Experience

M.S.W. or M.A. degree in psychology, counseling, or related field and 1 year of full-time experience serving the needs of senior populations and special needs (mental illness, substance use, co-occurring disorders) or B.

A. or B.S. degree in the same fields with 3 years full-time experience serving these populations or a High School Diploma or GED plus 5 years or more of relevant experience

• Experience working with and serving homeless populations and / or providing social services to diverse populations
• Experience using and administering multiple assessment tools and interpreting information / data derived from assessments
• Experience supporting program and service implementation and coordination
• Experience collaborating with local service providers

Knowledge, Skills, and Abilities

Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs;

some positions may also include proficient in Spanish, Russian, Korean or Vietnamese if required at a specific property bilingual requirements are determined based on resident / property population and will be applied accordingly

• Solid judgment, discretion, problem-solving skills when working with clients
• Excellent relationship-building, active listening, and conflict-resolution skills
• Excellent attention to detail and organizational skills and demonstrated ability to work independently
• Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor
• Satisfactorily pass required background and fingerprint checks
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand / walk, reach / work above shoulders, grasp lightly / fine manipulation, grasp forcefully, use a telephone, sort / file paperwork or parts, lift / carry / push / pull objects that weigh up to 15 pounds
• Rarely twist / bend / stoop / squat, kneel / crawl

Working Conditions

• Must be available to work 9 : 00 AM - 6 : 00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7 : 00 PM, and occasional weekends required
• Ability to travel between properties This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.