Technical Support Specialist

A company is looking for a Technical Support Specialist II to provide advanced technical assistance and support for product-related issues.

Key Responsibilities

Serve as a subject matter expert for Tier 2-level technical issues

Troubleshoot and document complex technical problems and collaborate with internal teams

Manage escalations from internal teams and contribute to continuous improvement efforts

Required Qualifications

2-4 years of experience in customer support or technical support operations

Experience supporting software or digital platforms

Familiarity with support tools such as Zendesk or Jira

Ability to thrive in a fast-paced, cross-functional environment

Empathy-driven mindset with a passion for improving user experience