Customer Service Representative (Reservations)

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values : Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is an onsite position at The Hideout, Clark, Pampanga.

What does a day in the life as a CSR / DPA (Reservations) look like?

• Execute fast, accurate transaction processing including data parsing, data entry, and data enrichment
• Communicates with the clients thru email, chat and voice channels (must be willing to do calls if needed)
• Closely follow process workflows and support in implementation of initiatives, projects as directed by leadership
• Collaborates closely with pod leader, team leader or team manager regarding issues or concerns with daily tasks and activities
• Consistently perform with high accuracy and attention to details
• Able to communicate clearly and effectively with fellow consultants, leadership, and client contacts

What are the required qualifications for a CSR / DPA (Reservations)?

• Ability to process data fast and produce accurate results
• Ability to closely follow process workflows implemented by team leaders and team manager
• Minimum 1 year relevant experience in Data Processing and / or Customer Service
• Must possess above average English communication skills
• Able to communicate clearly and effectively with fellow consultants, leadership, and client contacts
• Must be willing to take calls
• Willing to work onsite
• Can start ASAP or 15 days notice

Ninja Perks and Benefits

• Full time employees
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space
• Free lunch provided daily
• Shuttle Service available

Experience infinite fun so you can have infinite growth . Discover A Better Way to Grow ! Are you ready?

Disclaimer :

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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