Technology Product Manager (ServiceNow)
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets.
Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace.
Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future team member for the role of Technology Product Manager (ServiceNow) to join our Service Management team.
This role is located in Lake Mary or Pittsburgh - Hybrid.
In this role, you'll make an impact in the following ways :
- Work closely with stakeholders and product management to gather, analyze, and prioritize requirements
- Ensure quality delivery by working with development to ensure solutions meet the stakeholders requirements and are adequately tested by QA
- Develop product strategies, roadmaps, and vision, and get buy in from senior stakeholders
- Analysis new use cases and work with architecture on proof of concepts / solutions
- Ensure that management receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
- Contribute to the continual improvement of Service Management.
To be successful in this role, we're seeking the following :
- BA or BS degree in either Business or Technical field
- Extensive (8+ yrs) technical knowledge / certifications of the ServiceNow Platform including :
- GRC / IRM (Issues Mgmt, Risk Events, RSCA)
- ITSM (Incident, Problem, Change, Request)
- Security Operations (Security Incident Reponses, Vulnerability Mgmt)
- CMDB / CSDM, Portal
- Service Catalog / Tech Portal
- ITBM / SLDC10 + years of technology experience preferred
- 8+ years previous Product Management / Business Analysis experience working with enterprise application(s) supporting 20K+ user base.
- Excellent communication skills & the ability to develop clear written materials
- Ability to articulate product strategy, roadmaps, vision to senior leadership to reach consensus
- Helpful to have experience working in Agile SLDC preferably with Product Owner role
- Helpful to have ServiceNow Admin Certification
- Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
- Ability to manage vendor relationships
At BNY, our culture speaks for itself. Here's a few of our awards :
- America's Most Innovative Companies, Fortune, 2024
- World's Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability : IN - 100% score, 2023-2024
Most Just Companies", Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards :
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.
Note : This is a pipeline requisition and does not represent any one particular job opening. By applying to this pipeline requisition, your interest will be reviewed for job openings based upon your background and disclosed work preference.
BNY Mellon is an Equal Employment Opportunity / Affirmative Action Employer. Minorities / Females / Individuals With Disabilities / Protected Veterans.
Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work.
We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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