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Senior Customer Support Specialist

VirtualVocations
Santa Clara, California, United States
Full-time

A company is looking for a Senior Customer Support Specialist.Key Responsibilities : Act as the first point of contact for customer inquiries via email, live chat, and phoneProvide platform training to clients and ensure their issues are resolved promptlyCollaborate with internal teams to address client concerns and improve product offeringsRequired Qualifications : 5+ years' experience in a client-facing role supporting SaaS or web-based solutionsWork from home experienceAbility to quickly learn new concepts and teach othersInterest in technology and intellectual property or lawGood sense of humor

5 days ago
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