Job Description
Job Description
Description :
EPG is looking to fill the Service Manager position in our NEW facility located in Mobile Alabama. Representing multiple premium product lines including Labrie, Petersen, Galfab and more.
Offering competitive wages, 401k match, health-dental-vision plans, PTO and performance-based incentive plans. If you are a dedicated individual with a team first mindset that, we would be thrilled to have you as part of the EPG team.
As a Service Manager for EPG you will gain hands-on experience by making meaningful connections with our customers while providing outstanding service.
You will be responsible for building and leading a team that effectively schedules service appointments and organizing workflow that delivers an exceptional customer experience.
This position will oversee multiple divisions to include in house services, road service, and light manufacturing.
This unique opportunity will allow you to start your career in a brand-new facility utilizing your strengths to implement process and procedure for success.
We encourage you to allow us to invest in for a bright future, together.
Requirements :
Responsibilities will include, but not limited to :
- Managing the service dept effectively team building
- Implementing employee training schedules
- Building customer relationships
- Maintain positive customer satisfaction to include dispute resolution
- Proper warranty repairs and filing
- Ensuring proper service scheduling with the team
- Maintaining a safe work environment
- Hiring / disciplinary actions
- Coaching personnel
- Monitoring technicians’ daily productivity and professional completions of repairs
- Maintaining shop / building equipment to include annual software subscriptions needs
Qualifications :
- Minimum 3 years’ service management experience
- Experience with using CDK software preferred
- Highschool diploma
- Valid driver’s license
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Highly organized and detail oriented with the ability to mentor others
- Ability to develop professional relationships with both customers and team members
- Basic computer skills
- Positive and friendly attitude
- Basic knowledge of OSHA laws
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