Operations Consultant - Correspondence Operations

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description :

Responsible for medium - large projects for an operations department, product or business unit. Provides data structure / mapping expertise to Technology partners, internal developers, and content strategy peers.

Researches and documents data lineage and use case for multiple communication types. Performs capacity assessment resources / time required for deliverables.

Requires a thorough knowledge of the operations area.

Job Description :

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site / business unit or smaller business unit(s).

Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Responsibilities :

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
• Advises on projects and directs activities of a team related to special initiatives
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program / initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs / projects
• Performs risk management activities to minimize project risks
• Assists with creating and maintaining comprehensive project documentation
• Leverages business knowledge to identify opportunities for improvement and supports change execution
• Facilitate content data mapping and provisioning in support of client onboarding to Document Services systems
• Ensure accuracy and timeliness of required data mapping from business systems to the Universal Schema in support of collateral content
• Work with Technology, LOB, and internal partner to understand end-to-end correspondence execution processes, data sources, and future use case
• Support build out and tracking of data elements, Template ID to Onboarding System ID for reporting and control purposes
• Proactively identify opportunities to facilitate data mapping and content rationalization based on long term strategic roadmap

Required Qualifications :

• 2+ years relevant work experience working with data usage, lineage, and end-to-end flow
• Proven ability to establish and develop interpersonal relationships and work collaboratively with multiple levels of the organization, cross-functional teams, and across multiple work locations
• Highly organized, detail-oriented, self-starter and ability to think and work independently in a fast-paced environment
• Ability to perform research with Technology and Business Partners for resolution to data usage inquiries
• Proficient in written communications
• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)
• Working knowledge of XML and HTML
• Willingness to improve, develop skills, innovate, and change as the industry demands
• Strong and effective communication and presentation skills; verbal and written
• Effective simultaneous oversight and management of multiple projects / tasks
• Experience with Agile and Waterfall project management methodologies

Desired Qualifications :

• Working knowledge of DCRS correspondence process
• 2+ years of data mapping / correspondence composition experience
• Strong knowledge of Mortgage, Card and / or Deposit products & Servicing organizations

Skills :

• Customer and Client Focus
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Issue Management
• Analytical Thinking
• Decision Making
• Oral Communications
• Presentation Skills

Shift :

1st shift (United States of America)

Hours Per Week :