MANAGER, OPERATIONS - ORGANIZED FRAUD OPERATIONS

Position Summary...

What you'll do...

About the Role

At Spark Trust & Safety, our mission is to build the safest and fairest platform for customers and drivers to operate on.

We are seeking an Organized Fraud Operations Manager to join our team. As a key member of our leadership team, you will be responsible for applying deep experience in the Risk & Fraud space and a strong analytical skillset to lead cross-functional initiatives detecting, mitigating, and preventing organized fraud on our delivery platform.

If you are motivated by complex and ever-evolving challenges and possess a strong code of ethics, then the Spark Trust & Safety team may be the perfect fit for you!

What you'll do

• Develop and implement end-to-end fraud mitigation strategies and roadmaps to minimize the impact of organized identity, account sharing, and bot fraud on our platform.
• Collaborate closely with Product & Engineering teams to design and implement effective solutions to detect and prevent organized fraud activity.
• Oversee a team of fraud analysts dedicated to managing and resolving organized fraud cases.
• Develop and streamline processes for investigating fraud cases, ensuring prompt and effective action is taken in response to detected fraudulent activities.
• Own and monitor key fraud metrics to measure the effectiveness of fraud mitigation solutions and identify areas for improvement.
• Stay up to date with the latest industry trends, fraud patterns, and technologies, and leverage this knowledge to enhance organized fraud prevention strategy.

You'll make an impact by :

• Developing solutions to make the Spark Driver platform a safer place for customers, associates, and drivers by removing organized criminal and identity theft groups from the platform.
• Developing solutions to make the Spark Driver platform a fairer place for drivers by preventing users of unauthorized third-party software from obtaining advantages over the average driver.
• Helping ensure the Spark Driver platform remains one step ahead of emerging trends and threats.
• Promoting team culture by engaging in activities that support company values, culture, diversity, learning and development

You'll sweep us off your feet if :

• You have experience in Operations, Project Management, Criminal Justice, or Continuous Process Improvement.
• You have experience in Fraud and / or Risk Management in the E-Commerce, On-Demand, or Last Mile industries.
• You have a deep knowledge of the gig driver industry, including fraudulent trends and behaviors.
• Y ou have s trong analytical skills with the ability to interpret complex data and identify patterns.
• You have excellent communication and collaboration skills to effectively partner with cross-functional teams.
• You can influence, manage, and drive alignment with cross-functional stakeholders
• You can work independently, prioritize tasks, and meet deadlines in a high-pressure environment.

Preferred Qualifications

• 3+ years of experience in Fraud or Risk Management.
• Proficiency with data analysis and visualization tools, such as SQL, Python, Power BI, or Tableau.
• Proficiency

Minimum Qualifications

Bachelor's degree in business administration, Engineering, Operations, or related field and 2 years of experience in an Operations, Project Management, or related position OR 4 years of experience in Operations, Project Management, or related area.

Live our Values

Culture Champion

Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability;

maintains and promotes the highest standards of integrity, ethics and compliance.

Servant Leadership

Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Embrace Change

Curiosity & Courage

Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking;

and exhibits resilience in the face of setbacks.

Digital Transformation & Change

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Deliver for the Customer

Customer Focus

Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.

Strategic Thinking

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.

Focus on our Associates

Diversity, Equity & Inclusion

Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms;

and actively supports diversity goal programs.

Collaboration & Influence

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives;

and communicates with energy and positivity to motivate, influence, and inspire commitment and action.

Talent Management

Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment.

It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https : / / one.walmart.com / notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $70,000.00-$130,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications : Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters : Economics

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America