Job Title : Customer Service Specialist (Hybrid)
Location : Chicago, IL
Industry : Food & Beverage Manufacturing
Pay : $21-23 / hour (Contract)
About Our Client :
Addison Group is seeking a Customer Service Specialist to join our client, an innovative company dedicated to creating nutritious snacks that support a healthy lifestyle.
Known for their dynamic culture.
Job Description :
The Customer Service Specialist will support the end-to-end order lifecycle, ensuring seamless customer experiences and effective supply chain management.
In this hybrid role, you'll work two days a week on-site and partner closely with logistics, warehousing, and transportation teams.
Key Responsibilities :
- Manage and monitor the order lifecycle, from initial entry through delivery, ensuring accurate pricing, lead times, and inventory availability.
- Work collaboratively with cross-functional teams to resolve customer complaints, credits, and deductions efficiently.
- Support smooth order fulfillment and on-time deliveries by closely coordinating with Warehousing & Logistics teams.
- Communicate proactively with customers on service levels, inventory risks, and any necessary action plans.
- Maintain accurate records within ERP systems and update orders as needed.
- Meet customer supply chain KPIs, focusing on cost-effective processes to optimize Fill Rate, On-Time Pickup, and Deliveries.
Qualifications :
- 1-2 years of experience in customer-facing roles, ideally within Customer Service, Inventory, or Supply Chain.
- Understanding of supply chain processes, including production, warehousing, and distribution.
- Detail-oriented, with excellent organizational and problem-solving abilities.
- Proficient in Microsoft Excel; experience with NetSuite or other ERP systems is a plus.
- Strong written and verbal communication skills.
Additional Details :
- Schedule : Monday-Friday, 9 AM - 5 PM (option to work full Fridays if preferred)
- Start Date : Targeted for early November
- Background Check : Required prior to start
Perks :
- Flexible hybrid schedule, with potential for even greater flexibility upon permanent hire
- Engaging, collaborative team environment
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