Customer Service Representative, Valuetainment

Service distinguishes you. You take pride in helping others. You roll up your sleeves, and you overcome challenges. You build teams and you set new standards.

Hello Customer Service Representative ! Start here. The Customer Service Representative maintains the high standards of support our clients and customers expect, while fostering a positive and interactive social media presence.

He / She provides excellent customer services and is a brand ambassador. The Customer Service Representative ensures there is an efficient and streamlined process, a strong focus on customer satisfaction, a clear retention plan, and ongoing engagement to increase loyalty.

Job Responsibilities Customer Support. Respond promptly to customer inquiries via various channels (email, chat, phone, social media).

Handle and resolve customer complaints with professionalism and empathy. Assist customers with product information, order tracking, returns, and refunds.

Provide guidance and support to consulting clients, addressing their questions and concerns. Community Engagement. Engage with customers and clients on social media platforms, including Facebook, Instagram, Twitter, and LinkedIn.

Monitor and moderate social media groups and pages, responding to comments and messages. Foster a positive community atmosphere by interacting with users, liking comments, and sparking discussions.

Develop and implement community engagement strategies to boost interaction and customer loyalty. Technical Tools Utilization.

Use Intercom and other customer support tools to manage and track customer interactions. Maintain accurate and detailed records of customer interactions and transactions.

Utilize CRM systems to update customer information and case statuses. Cross-Functional Collaboration. Work closely with the sales, marketing, and product teams to provide feedback on customer issues and experiences.

Collaborate with the consulting team to ensure clients receive timely and effective support. Continuous Improvement. Identify opportunities for process improvement and contribute to the development of better support practices.

Stay updated on product knowledge, industry trends, and social media best practices. Participate in training sessions and team meetings to enhance skills and knowledge.

Job Qualifications Minimum of 3-5 years of experience in a customer service role, preferably in e-commerce or consulting Proven experience with customer support tools such as Intercom, Zendesk, or similar platforms Experience in social media management or community engagement is highly desirable Familiarity with ticketing systems Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to multitask and manage time effectively in a fast-paced environment Empathy and patience when dealing with customer issues Proficiency in social media platforms and community engagement strategies Comfortable using various digital communication tools and platforms.

Basic understanding of e-commerce platforms and processes Ability to learn and adapt to new software and technologies quickly Compensation : Salary + Performance-Based Bonus, Comprehensive Benefits Package.

Final compensation will be determined based on experience and skills and may vary from the range listed above. https : / / www.

youtube.com / c / valuetainment Valuetainment is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Powered by JazzHR