Application Service Administrator

Department Summary

Information Services (IS) is the central information technology organization at the University of Oregon, delivering a broad range of technology and services to the University.

• IS consists of four major functional areas, each led by a direct report to the VP-CIO : Customer Experience and Artificial Intelligence, which serves as the key contact point for interactions with campus clients and customers;
• Enterprise Solutions, which manages and supports applications, integration services, identity management and data management;

Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides engineering and support for research IT services and high-performance computing, networking, compute, storage, voice, data centers, audio-visual and classroom technologies, and UO staff supporting Link Oregon, Oregon’s state-wide research and education network.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation.

The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond.

Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture.

With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary

The Application Service Administrator manages and supports the University of Oregon’s various business applications. The Applications Service Administrator will manage application services and provide business process analysis, application administration, configuration, change management, testing, maintenance and support for cloud based / SaaS and on-premise business applications.

The position works with end users as well as other technical staff from data management, middleware, software development, and user support services teams to support solutions for campus stakeholders.

Information Services relies on this position to use excellent judgment in troubleshooting escalated application issues, including the ability to analyze issues and facilitate escalations to vendors, developers, supervisors, other colleagues, or leaders / team members of related services, projects or initiatives.

This position works independently with minimal supervision.

The effect of decisions the incumbent in this position makes may impact clients with sensitive or valuable data, related projects, and large populations of the campus community.

This position has no budgetary authority but may make recommendations to the Director of Business Applications.

Minimum Requirements

• This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.
5 days ago