Job Description
Job Description
Salary will be determined based on qualifications, including years of experience and educational background (e.g., bachelor’s degree).
Company Missions Statement :
The Mission of JWCH Institute is to improve the health status and well-being of under-served segments of the population of Los Angeles Area through the direct provision or coordination of health care, health education, services, and research.
This mission is being accomplished through a variety of programs and activities, such as : medical outreach and referrals for medical care, HIV services and drug treatment;
health education; psychosocial assessment and intervention; primary medical care; family planning services; behavioral health services, substance use services, dental and oral health, optometry, research and more.
Position Purpose :
Are you passionate about helping others and making a lasting impact in the community? As an Enhanced Care Management (ECM) Case Manager with JWCH Institute, you'll play a big role in transforming the lives of individuals facing homelessness, serious mental health conditions, substance use disorders, and other complex challenges.
In this position, you’ll be at the heart of a program dedicated to delivering holistic care, connecting people to essential services, and empowering them to lead healthier, more stable lives.
If you're driven by a sense of purpose and ready to contribute to meaningful change, we’d love to hear from you!
Principle Responsibilities :
- Collaborate with healthcare providers, managed care plans, housing teams, and community organizations to ensure coordinated, seamless care for patients.
- Manage comprehensive care plans, providing hands-on support through assessments, referrals, and follow-ups to ensure continuity of care.
- Connects members to other social services / support services and provides appropriate referrals for subspecialty care (e.
g., ophthalmology, behavioral health, podiatry, nutrition, health education, etc.), transportation, food, and housing. Accompanies members to office visits as needed.
- Advocates on behalf of members with healthcare professionals, utilizing motivational interviewing, trauma-informed care, and harm-reduction approaches.
- Coordinates with hospital staff on discharge plans, monitors treatment adherence (including medication), and provides health promotion and self-management training.
- Collects and enters necessary data for reporting purposes, completing and submitting monthly project activity and other reports as assigned for submission to the funding source.
- Participates in agency and community meetings related to the needs of patients and issues related to case management diseases.
- Participates in weekly case conferences with PCP's clinical supervisor and peers to assist in problem-solving related to clients and ensure that professional guidance and high-quality case management services are provided.
- Performs other duties as assigned.
Minimum Requirements :
OPTION I : Bachelor’s degree in Social Work, Sociology, Human Services or related field experience with at least 1-year experience as care coordinator, community health worker or similar responsibilities.
OPTION II : AA degree in related field and 2-3 years’ experience is Case Management or related field.
OPTION III : High School Diploma or GED with at least 3 years’ experience as care coordinator, housing navigation, community health worker or similar responsibilities.
Certified Community Health Worker strongly recommended)
OPTION IV : Medical Assistant Certification with at least 2-year experience in case management.
- Experience working with individuals who have multiple chronic conditions, ER visits or frequent in-patients’ admissions or experiencing homelessness.
- Electronic Health Record experience and / Data entry skills required.
- Proficient in utilizing Microsoft Word, Excel and Power Point.
- Good communication and customer service skills.
- Must have valid CA license, vehicle and proof of insurance.
- Strong desire to work as part of multi-disciplinary team or care coordinators, LCSW, MSW, PCP’s and MAs.
- Bilingual (English / Spanish) ability strongly preferred.
Physical Requirements : This position includes administrative and clerical tasks requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting.
Considerable ambulation may be involved.
All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Employee Benefits :
At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes :
- A monthly allowance for medical, dental, and vision premiums
- Paid time off (vacation, sick leave) and 13 paid holidays
- 401(k) Safe Harbor Profit Sharing plan
- Mileage reimbursement
- Short- and long-term disability plans, life insurance, and more!
Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.
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