Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager, East.

Key Responsibilities :

Establish and maintain relationships with key decision makers within assigned accounts

Partner with the Account Team to identify opportunities for expanded usage and facilitate executive-level engagements

Measure and monitor customer performance against KPIs and manage escalations for successful resolution

Required Qualifications :

Bachelor's Degree in Business, Computer Science, Information Systems, or related field

8+ years of experience in account management / customer success in a software company

Experience negotiating and closing customer contracts (renewals & expansion)

Track record of leading technical conversations and persuading action based on solution value

Understanding of DevOps, Test Data Management, Agile, CI / CD, and Masking