Customer Service Representative

Job Description

Job Description

Job Title : Customer Service Representative

Company : Triad Technologies

Location : Vandalia, OH

Summary : This individual is responsible for handling all essential duties and responsibilities of inside sales and customer service.

Essential Duties and Responsibilities : The essential duties and responsibilities of this position include the following (other duties may be assigned) :

• Building and maintaining excellent customer relationships;
• Responding to all customer inquiries and requests received via incoming phone calls, faxes, e-mails, Triad website and EDI per customer’s time constraint;
• Providing limited technical assistance to customers (i.e., Part number identification & clarification, model code creation, customer print / drawing reading, BOM assembly creation, etc.);
• Order entry (Manual, website, EDI, AutoOrder);
• Quotation entry;
• RMA entry;
• Credit Memo creation;
• Issuing and completing vendor returned goods authorizations;
• Some filing;
• Purchasing including entering purchase orders on vendor’s computer systems (TOPS, PH Connect, Extranet);
• Assisting outside sales personnel with customer requests and quotations;
• Supporting other departments within Triad (internal customers);
• Expediting customer orders on a daily basis;
• Acting as liaison between customers and vendors;
• Handling customer objectives and resolving customer problems;
• Taking ownership of customer orders / requests / problems from beginning to end;
• Helping in building and maintaining vendor relationships;
• Ongoing training on products and services provided by Triad Technologies;
• Customer visits as required;
• Participation in efforts to streamline and make departmental processes better;
• Maintain professional, pleasant demeanor when working with internal and external customers.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and / or Experience High School diploma and three or more years of related work experience.
• Reasoning Ability Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.

Ability to write routine and correspondence reports. Ability to effectively present information in one-on-one and small group situations, specifically to customers and other employees in the organization.

Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel and Outlook.

Plus Commerce Center software.

• Other Qualifications :
• Must have excellent interpersonal and telephone skills;
• Ability to communicate clearly, accurately, effectively and professionally with customers, vendors and other Triad employees;
• Technically competent and well organized;
• Efficient Keyboarding skills.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and utilizes the Triad telephone system.

The employee is frequently required to stand, walk, and sit. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

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